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EricNichols
Hot Shot
Hot Shot

View 5.2 linked clone pool errors: "...desktop source is currently disabled..." and "...desktop sources for this desktop are currently busy..."

Because we are using Persona Management, we choose to use 1 pool entitlement and 1 session per user. We also refresh on logoff. This prevents persona management from failing on a second session if the first isn't logged off yet. Unfortunately, if a user logs off and tries to immediately log back in, they get the following two error messages:

The View agent reports that this desktop source is currently disabled. Please contact your system administrator.png

All available desktop sources for this desktop are currently busy. Please try connecting to this desktop again later, or contact your system administrator.png

I assume that this is because the computer is still logging them off, persona management is still syncing their profile and or the broker is trying to connect them to the machine that is being refreshed and isnt aware yet of the users logoff.

Regardless of the reason, isn't there a more graceful way to notify the user that they need to wait or couldn't the view client report when the computer is done logging off? Nobody wants to see these red bars and it shines badly on IT.

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MrZax
Contributor
Contributor

I assume the same , that the machine is in the proccess of logging off or refreshing the session, or perhaps a stale token etc..

is there away to link specific issues to specif messages, so if the problem is that the user just logged off and is logging back in, and the machine is still made ready, that a message to that affect can be customised

something along these lines may be useful - "your machine is made ready - please wait...."(  i know, not the most creative message)

also, where are these events stored/logged, i would like to be ble to evidence the reason this is showing so i have a more definitive answer to my clients/users.

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