VMware Horizon Community
KyleCompassion
Enthusiast
Enthusiast

View 5.2 graphical artifacts inside of application windows

We recently built a fresh view 5.2 environment and have a handful of users reporting that when they have two windows open, and move one window around, the second window will then appear to show buttons from the first window. it seems like view is drawing window 1, then window 1 gets moved but window 2 doesnt get updated for some reason and still shows window 1. minimizing and maximizing window 2 resolves the issue. i've spent a bit trying to google this but not sure what terms to use so havent found anything like this. has anyone here seen this?

win 7 64bit, with 3D enabled on the VM's. VM's are running Win7 Classic theme (no aero effects) and are set to "Adjust for best performance".

ive attached a screenshot. the black boxes are scrubbed data and not actually present in the original screenshot. otherwise, this is supposed to be a new outlook 2010 email. but the icons towards the center/top of the image (pickup, hold, transfer, etc) are from our call-center software to control the phones.

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jimmycartrette
Contributor
Contributor

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KyleCompassion
Enthusiast
Enthusiast

We've got that patch installed to fix the "black lines" issue, which the patch did fix. this issue is still happening.

however we narrowed it down to happening most frequently with Aero + Adjust for Best Appearing. Changing settings to Adjust for Best Performance significantly reduced the frequency of the issue, although it does still happen. We also found it happens via a Console connection, even after uninstalling the View Agent and reinstalling the Vmware Tools. so whatever the cause it seems to be with the VMs or HWv9 or maybe the ESXi hosts, similar to the "black lines"

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