View 5.2 Agent fails :(

[jckelsey]

Currently running View 5.1. Started updating the agents in all of our linked-clone pools to 5.2. First 8 pools worked without issue, number 9 however isn't working at all. After installing the 5.2 agent, recomposing the machines, when the user logs on (PCoIP) they get a black screen for a few seconds and then they get the remote client ended the session. RDP connections work fine. If I rollback to the 5.1 agent, works fine.

Agent Log files show some errors.

0:25:39 0x000009f0 WARNING Failed to get the message server configuration. Error code 0x80070002.

10:51:09 0x00000a6c ERROR Failed to retrieve the environment for user <domain>\<username>. Error code 0x800703fa.

Any ideas? My apologies if I'm posting in the wrong area.

Thanks all!

-JCK

[jckelsey]

Figured it out, but not sure why.  Adjusting the screen resolution one tick in any direction corrects the issue.  Even if I change it back to where I started at, still continues to work.   BUGGY-BUGGY.

Thanks

[JasonPearceAtRi]

In my experience, the VMware View Agent is to be upgraded after VMware View Composer, Connection, and Security servers are upgraded. It's okay to have lower Agents, but not greater. If your servers are View 5.1.3, then your View Agent should be 5.1.3 or lower.

I find that View Clients, however, can often be a higher version than the servers or agents.