Let me add a few more details based on my observations... I am very confused by what I see... some PCoIP connections started to work by themselves as far as I can tell but still won't work from my home office - please read.
Let me start by saying that I miss PCoIP very very much when working from home... using RDP over the WAN is not fun 😞
I have two completely separate View environments:
- The first is what I call a "CrashNLean" installation that I use every day to run my own virtual desktop and experiment with the latest and greatest releases of View component. It is currently running vSphere 5.1 (vmtools v9) and View 5.1.1.
- The second is a shared development and integration (DevNTest) testing View instance where a team of individuals work, it is a change-controlled environment running vSphere 5.0U1 (vmtools 8.6.5) and View 5.0.1.
From the home office:
- Using a Cisco Linksys E1200 N router, View client 5.2 on a wired Windows 8 desktop, View client 5.1.1 on a wireless Windows 7 laptop. (connections are NATed)
- While I can connect to DevNTest virtual desktops with PCoIP from my home office, I am unable to connect with PCoIP to any desktops running in the CrashNLearn environment since it was upgraded to vSphere 5.1. It was working fine with View 5.1.1 on vSphere 5.0U1. RDP works fine to both environments from both computers (desktop and laptop).
- What I see when trying to connected to CrashNLearn is a black screen (sometimes it's just a frame) for about 15 seconds, then a message that the connection timed out (The connection to the remote computer timed out). This fails not only with Windows 8 VMs but also with Windows 7 VMs.
From the work office:
- Connected to the corporate LAN on the same subnet as the View environments, VXL vTona Thin Client (PCoIP only), View client 5.2 on Windows 8.
- PCoIP connection to both View environments work fine from this location. RDP works fine also for the Windows View client.
From Hotel network:
- Hotel wifi connection, View client 5.1.1 on Windows 7 laptop
- Can connect to both View environments with PCoIP and RDP.
From 3G network:
- iPad with latest View client over a 3G wireless connection
- I can connect to both View environments with PCoIP.
Analysis:
- Since I can connect to one of the View environment from home, I know my home network is setup correctly to handle PCoIP.
- Since I used to be able to connect to my CrashNLearn when it was using vSphere 5.0U1 and View 5.1.1, I don't think it's an issue with View 5.1.1.
- Since I can connect to both View environments from the work office (corporate LAN), 3G and the hotel networks, I know my View security and connection servers and firewalls are all configured correctly to handle PCoIP.
- Since PCoIP connections are also failing from home with Windows 7 VMs, I know this is not a Windows 8 only issue.
- The only location it's failing from is from my home network but to only one of the two View environments.
What could it be?
- Is there a difference in how NAT connections are handled with View 5.1.1 on vShere 5.1 (vmtools v9)?
- I have checked all the firewall settings, I have tested access with telnet to 4172, 4001, 8009, etc.. ports
- I have re-build the Windows 7 and Windows 8 VMs from scratch a few times (way to many to remember), ensuring the vmtools and View agent were installed in the right order, with reboot in between.
- I have tried with older vmtools (v8.6.5) on Windows 8 - no luck.
I will take a look at the View client and agents logs and post the relevant details if I can find them.
