View 5.0 Black Screen with a twist!

[dborgill]

So along with many of you, I have seen many instances where you get a black screen and then disconnect on a Windows 7 desktop. It's always something on the normal culprit list.

This time, I have an install where the black screen appears but never disconnects. You can hit CTL-ALT-DEL and actually see the popup. I can get into task manager and everything.

I have tried changing every video setting on the VM and in the pool itself. Same results.

[dborgill]

Also, you can log into that VM through the vCenter console and the desktop comes up just fine. It just doesn't work through View/PCOIP --

By the way, this is all internal so we are not traversing a View Security server.

[markbenson]

Did you check the usual culprits?

Check http://communities.vmware.com/message/2134493#2134493

In particular make sure you have sufficient video RAM for the VM. Try increasing it - see http://kb.vmware.com/kb/1031002

Also make sure you install View Agent *after* VMware Tools.

Mark

[dborgill]

Yes, I have checked all those docs and usual culprits. Also, like I mentioned, it doesn't show a black screen and then disconnect like I have seen before. It shows the welcome screen, then goes black but never disconnects. You can CTRL-ALT-DELETE and get task manager but can't run explorer or anything.

What I DID find though was if we roll out a pool from the master and make it dedicated, it works just fine! If we roll out a floating pool, it hangs at black screen. We are using Persona Management but I have checked everything else in these forums and the KB, no dice on a floating pool.

[mischkolanzius]

i had the same issue.

if you launch the registry via the ctrl-alt-del task manager, search for the string "D:\users". you'll find some settings from the composer user data disk in the HKCU hive. The HKCU hive is part of the roaming profile.

i had this in an ms roaming profile environment, but i think the problem also exists with persona.

Simply delete the "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\StagingInfo" key and login again. This fixed it (for me).

michael