gunnarwb
Contributor
Contributor

View 4: Customization operation timed out

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I'm getting that error on all of my provisioned boxes. Google shows that a lot of people got this on View 3 but I'm on 4, as far as I can tell my setup is textbook, I'm using the Eval Setup Guide. These are XP boxes running SP3, FW is disabled, no AV has been installed, Windows is completely up to date.

Any suggestions?

Gunnar

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1 Solution

Accepted Solutions
mikebarnett
VMware Employee
VMware Employee

This is usually because the VM cannot contact the Connection Broker to report its status. This can be caused by the agent not being able to contact the Broker on port 4001 or it can also be caused by the agent not being installed at all.

Make sure the VMware View Agent service is started. You can also attach a debug log file from one of the machines so I can make sure that the agent is in fact even trying to contact the Broker.

Mike

Twitter: @MikeBarnett_

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9 Replies
Linjo
Leadership
Leadership

Hej Gunnar.

Please check that your DNS is working properly, that is usually the problem.

Other things to check is enough ports on the vSwitch and if the Quickprep settings are correct.

Best regards,

Linjo

If you find this information useful, please award points for "correct" or "helpful".

Best regards, Linjo Please follow me on twitter: @viewgeek If you find this information useful, please award points for "correct" or "helpful".
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gunnarwb
Contributor
Contributor

Thanks for the reply.

DNS is fine. The vSwitch only has these 5 XP boxes on it and I have verified it can access the domain properly from a seperate (non-View) VM. Quickprep is where I think the issue is I'm doing a second build now under a different account. I'll update in a few minutes.

-Gunnar

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gunnarwb
Contributor
Contributor

With a different account it just sits there at "Customizing" indefinitely. Guess I need to RTFM and figure out the exact permissions level the account has to be for the QuickPrep.

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gunnarwb
Contributor
Contributor

So I think it's very simple. I haven't upgraded my vCenter Server. Not sure why I didn't but I'm pretty sure that's going to solve my issues.

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mikebarnett
VMware Employee
VMware Employee

This is usually because the VM cannot contact the Connection Broker to report its status. This can be caused by the agent not being able to contact the Broker on port 4001 or it can also be caused by the agent not being installed at all.

Make sure the VMware View Agent service is started. You can also attach a debug log file from one of the machines so I can make sure that the agent is in fact even trying to contact the Broker.

Mike

Twitter: @MikeBarnett_

View solution in original post

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gunnarb
Expert
Expert

Well, my vCenter upgrade went poorly. Long story short... its' done now. I have my first batch of XP boxes being built right now and although it's been 30-minutes it still says Status "Customizing". I'm going to open up my image that these are built off of and make sure Agent is there. So far, even with the new vCenter this isn't looking good.

Gunnar Berger http://www.gunnarberger.com http://www.endusercomputing.com
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gunnarb
Expert
Expert

I think you are on the right track, the problem is with the agent. It is installed and running, and the windows firewall is turned off, however to troubleshoot I attempted to create a Desktop/Pool pointing to just my "pristine desktop" and it just sits there at "Waiting for Agent" which leads me to believe the agent isn't responding. What do you recommend for troubleshooting agent connection issues.

Gunnar Berger http://www.gunnarberger.com http://www.endusercomputing.com
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gunnarb
Expert
Expert

I just looked at the log on the agent and I dont' see any error, for some reason i can't attach it so i have to paste it:

-Gunnar

11:11:50,265 INFO <632> Log for VMware View Agent, version=, pid=628

11:11:50,265 INFO <632> hostname=xp000.xxx.xxx.xxx

11:11:50,203 INFO <632> Program 'winlogon' started, version=, pid=628, buildtype=release

11:11:50,750 INFO <632> Authentication Manager successfully installed.

11:12:19,032 INFO <188> Program 'wsnm - VDM Framework Node Manager' started, version=4.0.0 build-210939, pid=164, buildtype=release

11:12:19,766 INFO Plugin 'wsnm_desktop - VDM Framework Desktop Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:12:19,766 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:12:20,594 INFO Session created in PENDING state: id=0, winStation=Console

11:12:20,610 INFO Domains enumerated in 0.016000 seconds

DOMAIN =

NAME = "DOMAIN"

DOMAIN =

NAME = "XP000"

11:12:20,610 INFO DesktopManager queue server installed

11:12:20,751 INFO Plugin 'wsnm_jmsbridge - VDM Framework JMS Bridge Controller' loaded, version=4.0.0 build-210939, buildtype=release

11:12:20,829 INFO Configuration update - vdi.broker.itemDn is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.poolDn is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.brokers is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.singleuse is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.disconnecttimeout is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.msMode is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.agentIdentity is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.agentPrivateKey is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.brokerPublicKey is now (null)

11:12:20,829 INFO Configuration update - vdi.broker.useSvi is now (null)

11:12:21,063 INFO resume command: The machine is now resumed

11:12:21,063 INFO Plugin 'ws_vmx - VDM Virtualization Support Handler' loaded, version=4.0.0 build-210939, buildtype=release

11:12:21,204 INFO The VMware View System Service is starting

11:12:21,204 INFO Plugin 'wssm_usb - VDM Framework Virtual USB Remote Service' loaded, version=4.0.0 build-210939, buildtype=release

11:12:21,204 INFO Plugin 'ws_perfmon - VMware View Performance Monitor and Counter Store' loaded, version=4.0.0 build-210939, buildtype=release

11:12:21,798 INFO Program 'wsnm_jms - VDM Framework JMS Bridge' started, version=4.0.0 build-210939, pid=600, buildtype=release

11:12:23,735 INFO [] classpath option: -Djava.class.path=C:\Program Files\VMware\VMware View\Agent\lib\;C:\Program Files\VMware\VMware View\Agent\lib
agentjms.jar;C:\Program Files\VMware\VMware View\Agent\lib
concurrent-1.3.4.jar;C:\Program Files\VMware\VMware View\Agent\lib
gnu-crypto-2.0.1-1.jar;C:\Program Files\VMware\VMware View\Agent\lib
jdom-1.0.jar;C:\Program Files\VMware\VMware View\Agent\lib
jms-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
log4j-1.2.14.jar;C:\Program Files\VMware\VMware View\Agent\lib
messagesecurity.jar;C:\Program Files\VMware\VMware View\Agent\lib
securitymanager.jar;C:\Program Files\VMware\VMware View\Agent\lib
sessionclientapi.jar;C:\Program Files\VMware\VMware View\Agent\lib
swiftmq-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_appender.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_properties.jar;C:\Program Files\VMware\VMware View\Agent\lib
xercesImpl-2.2.1.jar;

11:12:24,344 INFO Plugin 'ws_javaview - VDM Framework Java Diagnostics' loaded, version=4.0.0 build-210939, buildtype=release

11:12:27,938 INFO <588> Program 'pcoip_server_win32 - PCoIP Server' started, version=3,0,0,2421:soft_pcoip_rc1, pid=548, buildtype=release

11:12:32,110 INFO <Thread-0> Message security not configured, turning off.

11:12:32,126 INFO Program 'wssm - VDM Framework Session Manager' started, version=4.0.0 build-210939, pid=1576, buildtype=release

11:12:55,541 INFO Plugin 'wssm_desktop - VDM Framework Desktop Instance Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:12:55,557 INFO Session Manager started for session 0

11:12:55,573 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:12:55,716 INFO Session Manager logged in, sessionId=0, userDomainName=DOMAIN\USERNAME

11:13:16,158 INFO VDM agent: View Composer customization timed out (total 20 seconds)

11:13:16,158 INFO View Composer user login initialization state -1 (in 20 seconds)

11:13:16,158 INFO Session CONNECTED non-portal user: id=0, user DOMAIN\USERNAME, client=(null)

11:15:19,729 INFO The VMware View System Service is shutting down

11:15:19,777 WARN Connection to Node Manager lost

11:15:19,777 INFO DesktopManager queue server un-installed

11:15:19,777 INFO Session CANCEL: id=0, user DOMAIN\USERNAME, client=(null)

11:15:19,809 INFO The VMware View System Service has stopped

11:15:21,559 INFO <3212> Program 'wsnm - VDM Framework Node Manager' started, version=4.0.0 build-210939, pid=3208, buildtype=release

11:15:21,686 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:15:21,686 INFO Plugin 'wsnm_desktop - VDM Framework Desktop Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:15:21,718 INFO Session created in PENDING state: id=0, winStation=Console

11:15:22,004 INFO Domains enumerated in 0.265000 seconds

DOMAIN =

NAME = "DOMAIN"

DOMAIN =

NAME = "XP000"

11:15:22,004 INFO DesktopManager queue server installed

11:15:22,020 INFO The VMware View System Service is starting

11:15:22,020 INFO Plugin 'wsnm_jmsbridge - VDM Framework JMS Bridge Controller' loaded, version=4.0.0 build-210939, buildtype=release

11:15:22,020 INFO Plugin 'ws_vmx - VDM Virtualization Support Handler' loaded, version=4.0.0 build-210939, buildtype=release

11:15:22,020 INFO resume command: The machine is now resumed

11:15:22,020 INFO Plugin 'ws_perfmon - VMware View Performance Monitor and Counter Store' loaded, version=4.0.0 build-210939, buildtype=release

11:15:22,020 INFO Plugin 'wssm_usb - VDM Framework Virtual USB Remote Service' loaded, version=4.0.0 build-210939, buildtype=release

11:15:22,163 INFO Session Manager logged in, sessionId=0, userDomainName=DOMAIN\USERNAME

11:15:22,259 INFO Session CONNECTED after wsnm restart: id=0, user DOMAIN\USERNAME, client=(null)

11:15:22,291 INFO Program 'wsnm_jms - VDM Framework JMS Bridge' started, version=4.0.0 build-210939, pid=3344, buildtype=release

11:15:22,370 INFO [] classpath option: -Djava.class.path=C:\Program Files\VMware\VMware View\Agent\lib\;C:\Program Files\VMware\VMware View\Agent\lib
agentjms.jar;C:\Program Files\VMware\VMware View\Agent\lib
concurrent-1.3.4.jar;C:\Program Files\VMware\VMware View\Agent\lib
gnu-crypto-2.0.1-1.jar;C:\Program Files\VMware\VMware View\Agent\lib
jdom-1.0.jar;C:\Program Files\VMware\VMware View\Agent\lib
jms-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
log4j-1.2.14.jar;C:\Program Files\VMware\VMware View\Agent\lib
messagesecurity.jar;C:\Program Files\VMware\VMware View\Agent\lib
securitymanager.jar;C:\Program Files\VMware\VMware View\Agent\lib
sessionclientapi.jar;C:\Program Files\VMware\VMware View\Agent\lib
swiftmq-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_appender.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_properties.jar;C:\Program Files\VMware\VMware View\Agent\lib
xercesImpl-2.2.1.jar;

11:15:22,386 INFO Plugin 'ws_javaview - VDM Framework Java Diagnostics' loaded, version=4.0.0 build-210939, buildtype=release

11:15:22,720 INFO <Thread-0> Message security not configured, turning off.

11:15:22,736 INFO Program 'pcoip_server_win32 - PCoIP Server' started, version=3,0,0,2421:soft_pcoip_rc1, pid=3292, buildtype=release

11:16:16,664 INFO Session Manager logged out, sessionId=0, userDomainName=DOMAIN\USERNAME

11:16:21,945 INFO Session ENDED: id=0, user DOMAIN\USERNAME, client=(null) (non-portal)

11:21:26,762 INFO Session created in PENDING state: id=0, winStation=Console

11:23:40,414 INFO Program 'wssm - VDM Framework Session Manager' started, version=4.0.0 build-210939, pid=464, buildtype=release

11:23:40,571 INFO Plugin 'wssm_desktop - VDM Framework Desktop Instance Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:23:40,571 INFO Session Manager started for session 0

11:23:40,586 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:23:40,743 INFO Session Manager logged in, sessionId=0, userDomainName=DOMAIN\USERNAME

11:24:00,884 INFO VDM agent: View Composer customization timed out (total 20 seconds)

11:24:00,884 INFO View Composer user login initialization state -1 (in 20 seconds)

11:24:00,884 INFO Session CONNECTED non-portal user: id=0, user DOMAIN\USERNAME, client=(null)

11:24:26,647 INFO Configuration update - vdi.broker.itemDn is now cn=2eeeb3c1-2400-43ca-89dd-6ca1d49377be,ou=servers,dc=vdi,dc=vmware,dc=int

11:24:26,647 INFO Configuration update - vdi.broker.poolDn is now cn=test,ou=server groups,dc=vdi,dc=vmware,dc=int

11:24:26,647 INFO Configuration update - vdi.broker.brokers is now svrvcs01.xxx.xxx.xxx

11:24:26,647 INFO Configuration update - vdi.broker.singleuse is now 0

11:24:26,647 INFO Configuration update - vdi.broker.disconnecttimeout is now 0

11:24:26,647 INFO Configuration update - vdi.broker.msMode is now OFF

11:24:26,647 INFO Configuration update - vdi.broker.agentIdentity is now agent/2eeeb3c1-2400-43ca-89dd-6ca1d49377be

11:24:26,647 INFO Configuration update - vdi.broker.agentPrivateKey is now MIIBSwIBADCCASwGByqGSM44BAEwggEfAoGBAP1/U4EddRIpUt9KnC7s5Of2EbdSPO9EAMMeP4C2USZpRV1AIlH7WT2NWPq/xfW6MPbLm1Vs14E7gB00b/JmYLdrmVClpJf6AR7ECLCT7up1/63xhv4O1fnxqimFQ8E4P208UewwI1VBNaFpEy9nXzrith1yrv8iIDGZ3RSAHHAhUAl2BQjxUjC8yykrmCouuEC/BYHPUCgYEA9GghdabPd7LvKtcNrhXuXmUr7v6OuqCVdMCz0HgmdRWVeOutRZTZxBxCBgLRJFnEj6EwoFhO3zwkyjMim4TwWeotUfI0o4KOuHiuzpnWRbqN/C/ohNWLx2J6ASQ7zKTxvqhRkImog9/hWuWfBpKLZl6Ae1UlZAFMO/7PSSoEFgIUNPsncI8Rlu14LYiqXij1ZeXXUVk=

11:24:26,647 INFO Configuration update - vdi.broker.brokerPublicKey is now MIIBuDCCASwGByqGSM44BAEwggEfAoGBAP1/U4EddRIpUt9KnC7s5Of2EbdSPO9EAMMeP4C2USZpRV1AIlH7WT2NWPq/xfW6MPbLm1Vs14E7gB00b/JmYLdrmVClpJf6AR7ECLCT7up1/63xhv4O1fnxqimFQ8E4P208UewwI1VBNaFpEy9nXzrith1yrv8iIDGZ3RSAHHAhUAl2BQjxUjC8yykrmCouuEC/BYHPUCgYEA9GghdabPd7LvKtcNrhXuXmUr7v6OuqCVdMCz0HgmdRWVeOutRZTZxBxCBgLRJFnEj6EwoFhO3zwkyjMim4TwWeotUfI0o4KOuHiuzpnWRbqN/C/ohNWLx2J6ASQ7zKTxvqhRkImog9/hWuWfBpKLZl6Ae1UlZAFMO/7PSSoDgYUAAoGBAL2GlJOoR5Hx5XiEdYtMaKgS4mMMftAe4wRlGxN/6G58/9SaP5qCrZsqzW143nYaVNVIGJaG7l/8l+ppZVOZFdbOn2GhUjlzkNMJKou0hCGRk79EVK44V86FaBvmVz8UTjk3KyLhgk2fUer0hpE/N0HP17Na1x5TZjnkH9o33PvX

11:24:26,647 INFO Configuration update - vdi.broker.useSvi is now 0

11:24:28,245 INFO Program 'wsnm_jms - VDM Framework JMS Bridge' started, version=4.0.0 build-210939, pid=3872, buildtype=release

11:24:28,308 INFO [] classpath option: -Djava.class.path=C:\Program Files\VMware\VMware View\Agent\lib\;C:\Program Files\VMware\VMware View\Agent\lib
agentjms.jar;C:\Program Files\VMware\VMware View\Agent\lib
concurrent-1.3.4.jar;C:\Program Files\VMware\VMware View\Agent\lib
gnu-crypto-2.0.1-1.jar;C:\Program Files\VMware\VMware View\Agent\lib
jdom-1.0.jar;C:\Program Files\VMware\VMware View\Agent\lib
jms-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
log4j-1.2.14.jar;C:\Program Files\VMware\VMware View\Agent\lib
messagesecurity.jar;C:\Program Files\VMware\VMware View\Agent\lib
securitymanager.jar;C:\Program Files\VMware\VMware View\Agent\lib
sessionclientapi.jar;C:\Program Files\VMware\VMware View\Agent\lib
swiftmq-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_appender.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_properties.jar;C:\Program Files\VMware\VMware View\Agent\lib
xercesImpl-2.2.1.jar;

11:24:28,308 INFO Plugin 'ws_javaview - VDM Framework Java Diagnostics' loaded, version=4.0.0 build-210939, buildtype=release

11:24:28,699 INFO <Thread-0> Message security mode: OFF

11:24:28,950 INFO The VMware View System Service is shutting down

11:25:17,219 WARN Connection to Node Manager lost

11:25:17,235 INFO DesktopManager queue server un-installed

11:25:17,235 INFO Session CANCEL: id=0, user DOMAIN\USERNAME, client=(null)

11:25:17,250 INFO The VMware View System Service has stopped

11:25:18,707 INFO <3244> Program 'wsnm - VDM Framework Node Manager' started, version=4.0.0 build-210939, pid=3356, buildtype=release

11:25:18,801 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:25:18,801 INFO Plugin 'wsnm_desktop - VDM Framework Desktop Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:25:18,817 INFO Session created in PENDING state: id=0, winStation=Console

11:25:18,848 INFO Domains enumerated in 0.031000 seconds

DOMAIN =

NAME = "DOMAIN"

DOMAIN =

NAME = "XP000"

11:25:18,848 INFO DesktopManager queue server installed

11:25:18,864 INFO Plugin 'wsnm_jmsbridge - VDM Framework JMS Bridge Controller' loaded, version=4.0.0 build-210939, buildtype=release

11:25:18,864 INFO Plugin 'ws_vmx - VDM Virtualization Support Handler' loaded, version=4.0.0 build-210939, buildtype=release

11:25:18,864 INFO resume command: The machine is now resumed

11:25:18,864 INFO The VMware View System Service is starting

11:25:18,864 INFO Plugin 'ws_perfmon - VMware View Performance Monitor and Counter Store' loaded, version=4.0.0 build-210939, buildtype=release

11:25:18,879 INFO Plugin 'wssm_usb - VDM Framework Virtual USB Remote Service' loaded, version=4.0.0 build-210939, buildtype=release

11:25:19,083 INFO Program 'wsnm_jms - VDM Framework JMS Bridge' started, version=4.0.0 build-210939, pid=564, buildtype=release

11:25:19,145 INFO [] classpath option: -Djava.class.path=C:\Program Files\VMware\VMware View\Agent\lib\;C:\Program Files\VMware\VMware View\Agent\lib
agentjms.jar;C:\Program Files\VMware\VMware View\Agent\lib
concurrent-1.3.4.jar;C:\Program Files\VMware\VMware View\Agent\lib
gnu-crypto-2.0.1-1.jar;C:\Program Files\VMware\VMware View\Agent\lib
jdom-1.0.jar;C:\Program Files\VMware\VMware View\Agent\lib
jms-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
log4j-1.2.14.jar;C:\Program Files\VMware\VMware View\Agent\lib
messagesecurity.jar;C:\Program Files\VMware\VMware View\Agent\lib
securitymanager.jar;C:\Program Files\VMware\VMware View\Agent\lib
sessionclientapi.jar;C:\Program Files\VMware\VMware View\Agent\lib
swiftmq-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_appender.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_properties.jar;C:\Program Files\VMware\VMware View\Agent\lib
xercesImpl-2.2.1.jar;

11:25:19,161 INFO Plugin 'ws_javaview - VDM Framework Java Diagnostics' loaded, version=4.0.0 build-210939, buildtype=release

11:25:19,302 INFO Session Manager logged in, sessionId=0, userDomainName=DOMAIN\USERNAME

11:25:19,396 INFO Session CONNECTED after wsnm restart: id=0, user DOMAIN\USERNAME, client=(null)

11:25:19,474 INFO <Thread-0> Message security mode: OFF

11:25:19,631 INFO Program 'pcoip_server_win32 - PCoIP Server' started, version=3,0,0,2421:soft_pcoip_rc1, pid=3836, buildtype=release

11:25:34,682 INFO Session Manager logged out, sessionId=0, userDomainName=DOMAIN\USERNAME

11:25:39,819 INFO Session ENDED: id=0, user DOMAIN\USERNAME, client=(null) (non-portal)

11:25:42,575 INFO The VMware View System Service is shutting down

11:25:42,607 INFO DesktopManager queue server un-installed

11:25:42,810 INFO The VMware View System Service has stopped

11:26:38,906 INFO <632> Program 'winlogon' started, version=, pid=628, buildtype=release

11:26:38,937 INFO <632> Authentication Manager successfully installed.

11:26:53,625 INFO <1984> Program 'wsnm - VDM Framework Node Manager' started, version=4.0.0 build-210939, pid=1980, buildtype=release

11:26:53,906 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:26:53,906 INFO Plugin 'wsnm_desktop - VDM Framework Desktop Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:26:53,968 INFO Domains enumerated in 0.032000 seconds

DOMAIN =

NAME = "DOMAIN"

DOMAIN =

NAME = "XP000"

11:26:53,968 INFO DesktopManager queue server installed

11:26:53,968 INFO Plugin 'wsnm_jmsbridge - VDM Framework JMS Bridge Controller' loaded, version=4.0.0 build-210939, buildtype=release

11:26:53,984 INFO The VMware View System Service is starting

11:26:53,984 INFO Plugin 'ws_vmx - VDM Virtualization Support Handler' loaded, version=4.0.0 build-210939, buildtype=release

11:26:53,984 INFO resume command: The machine is now resumed

11:26:53,984 INFO Plugin 'ws_perfmon - VMware View Performance Monitor and Counter Store' loaded, version=4.0.0 build-210939, buildtype=release

11:26:53,984 INFO Plugin 'wssm_usb - VDM Framework Virtual USB Remote Service' loaded, version=4.0.0 build-210939, buildtype=release

11:26:54,075 INFO Program 'wsnm_jms - VDM Framework JMS Bridge' started, version=4.0.0 build-210939, pid=264, buildtype=release

11:26:54,153 INFO [] classpath option: -Djava.class.path=C:\Program Files\VMware\VMware View\Agent\lib\;C:\Program Files\VMware\VMware View\Agent\lib
agentjms.jar;C:\Program Files\VMware\VMware View\Agent\lib
concurrent-1.3.4.jar;C:\Program Files\VMware\VMware View\Agent\lib
gnu-crypto-2.0.1-1.jar;C:\Program Files\VMware\VMware View\Agent\lib
jdom-1.0.jar;C:\Program Files\VMware\VMware View\Agent\lib
jms-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
log4j-1.2.14.jar;C:\Program Files\VMware\VMware View\Agent\lib
messagesecurity.jar;C:\Program Files\VMware\VMware View\Agent\lib
securitymanager.jar;C:\Program Files\VMware\VMware View\Agent\lib
sessionclientapi.jar;C:\Program Files\VMware\VMware View\Agent\lib
swiftmq-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_appender.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_properties.jar;C:\Program Files\VMware\VMware View\Agent\lib
xercesImpl-2.2.1.jar;

11:26:54,341 INFO Plugin 'ws_javaview - VDM Framework Java Diagnostics' loaded, version=4.0.0 build-210939, buildtype=release

11:26:54,841 INFO <Thread-0> Message security mode: OFF

11:26:55,372 INFO <148> Program 'pcoip_server_win32 - PCoIP Server' started, version=3,0,0,2421:soft_pcoip_rc1, pid=212, buildtype=release

11:26:55,716 INFO Session created in PENDING state: id=0, winStation=Console

11:27:32,360 INFO Program 'wssm - VDM Framework Session Manager' started, version=4.0.0 build-210939, pid=3180, buildtype=release

11:27:32,758 INFO Plugin 'wssm_desktop - VDM Framework Desktop Instance Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:27:33,076 INFO Session Manager started for session 0

11:27:33,092 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:27:33,362 INFO Session Manager logged in, sessionId=0, userDomainName=DOMAIN\USERNAME

11:27:33,473 INFO View Composer customization is not needed

11:27:33,473 INFO View Composer user login initialization state -1 (in 0 seconds)

11:27:33,473 INFO Session CONNECTED non-portal user: id=0, user DOMAIN\USERNAME, client=(null)

11:28:04,588 INFO Session Manager logged out, sessionId=0, userDomainName=DOMAIN\USERNAME

11:28:25,825 INFO The VMware View System Service is shutting down

11:28:25,841 INFO DesktopManager queue server un-installed

11:28:25,841 INFO Session CANCEL: id=0, user DOMAIN\USERNAME, client=(null)

11:28:25,888 INFO The VMware View System Service has stopped

11:34:47,582 INFO <2488> Program 'wsnm - VDM Framework Node Manager' started, version=4.0.0 build-210939, pid=2484, buildtype=release

11:34:47,677 INFO Plugin 'wsnm_desktop - VDM Framework Desktop Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:34:47,677 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:34:47,868 INFO Session created in PENDING state: id=0, winStation=Console

11:34:47,884 INFO Domains enumerated in 0.015000 seconds

DOMAIN =

NAME = "DOMAIN"

DOMAIN =

NAME = "XP000"

11:34:47,884 INFO DesktopManager queue server installed

11:34:48,011 INFO Plugin 'wsnm_jmsbridge - VDM Framework JMS Bridge Controller' loaded, version=4.0.0 build-210939, buildtype=release

11:34:48,011 INFO Configuration update - vdi.broker.itemDn is now cn=2eeeb3c1-2400-43ca-89dd-6ca1d49377be,ou=servers,dc=vdi,dc=vmware,dc=int

11:34:48,011 INFO Configuration update - vdi.broker.poolDn is now cn=test,ou=server groups,dc=vdi,dc=vmware,dc=int

11:34:48,011 INFO Configuration update - vdi.broker.brokers is now svrvcs01.xxx.xxx.xxx

11:34:48,011 INFO Configuration update - vdi.broker.agentIdentity is now agent/2eeeb3c1-2400-43ca-89dd-6ca1d49377be

11:34:48,011 INFO Configuration update - vdi.broker.agentPrivateKey is now MIIBSwIBADCCASwGByqGSM44BAEwggEfAoGBAP1/U4EddRIpUt9KnC7s5Of2EbdSPO9EAMMeP4C2USZpRV1AIlH7WT2NWPq/xfW6MPbLm1Vs14E7gB00b/JmYLdrmVClpJf6AR7ECLCT7up1/63xhv4O1fnxqimFQ8E4P208UewwI1VBNaFpEy9nXzrith1yrv8iIDGZ3RSAHHAhUAl2BQjxUjC8yykrmCouuEC/BYHPUCgYEA9GghdabPd7LvKtcNrhXuXmUr7v6OuqCVdMCz0HgmdRWVeOutRZTZxBxCBgLRJFnEj6EwoFhO3zwkyjMim4TwWeotUfI0o4KOuHiuzpnWRbqN/C/ohNWLx2J6ASQ7zKTxvqhRkImog9/hWuWfBpKLZl6Ae1UlZAFMO/7PSSoEFgIUNPsncI8Rlu14LYiqXij1ZeXXUVk=

11:34:48,011 INFO Configuration update - vdi.broker.brokerPublicKey is now 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

11:34:48,011 INFO Plugin 'ws_vmx - VDM Virtualization Support Handler' loaded, version=4.0.0 build-210939, buildtype=release

11:34:48,027 INFO resume command: The machine is now resumed

11:34:48,266 INFO Plugin 'wssm_usb - VDM Framework Virtual USB Remote Service' loaded, version=4.0.0 build-210939, buildtype=release

11:34:48,266 INFO The VMware View System Service is starting

11:34:48,282 INFO Plugin 'ws_perfmon - VMware View Performance Monitor and Counter Store' loaded, version=4.0.0 build-210939, buildtype=release

11:34:48,568 INFO Program 'wsnm_jms - VDM Framework JMS Bridge' started, version=4.0.0 build-210939, pid=2624, buildtype=release

11:34:48,982 INFO [] classpath option: -Djava.class.path=C:\Program Files\VMware\VMware View\Agent\lib\;C:\Program Files\VMware\VMware View\Agent\lib
agentjms.jar;C:\Program Files\VMware\VMware View\Agent\lib
concurrent-1.3.4.jar;C:\Program Files\VMware\VMware View\Agent\lib
gnu-crypto-2.0.1-1.jar;C:\Program Files\VMware\VMware View\Agent\lib
jdom-1.0.jar;C:\Program Files\VMware\VMware View\Agent\lib
jms-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
log4j-1.2.14.jar;C:\Program Files\VMware\VMware View\Agent\lib
messagesecurity.jar;C:\Program Files\VMware\VMware View\Agent\lib
securitymanager.jar;C:\Program Files\VMware\VMware View\Agent\lib
sessionclientapi.jar;C:\Program Files\VMware\VMware View\Agent\lib
swiftmq-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_appender.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_properties.jar;C:\Program Files\VMware\VMware View\Agent\lib
xercesImpl-2.2.1.jar;

11:34:49,252 INFO Plugin 'ws_javaview - VDM Framework Java Diagnostics' loaded, version=4.0.0 build-210939, buildtype=release

11:34:50,286 INFO <Thread-0> Message security mode: OFF

11:34:50,334 INFO Program 'pcoip_server_win32 - PCoIP Server' started, version=3,0,0,2421:soft_pcoip_rc1, pid=2560, buildtype=release

11:35:15,912 INFO Session CANCEL: id=0, user (null)\(null), client=(null)

11:35:20,843 INFO The VMware View System Service is shutting down

11:35:20,875 INFO DesktopManager queue server un-installed

11:35:21,097 INFO The VMware View System Service has stopped

11:35:54,421 INFO <624> Program 'winlogon' started, version=, pid=620, buildtype=release

11:35:54,453 INFO <624> Authentication Manager successfully installed.

11:36:08,968 INFO <1968> Program 'wsnm - VDM Framework Node Manager' started, version=4.0.0 build-210939, pid=1964, buildtype=release

11:36:09,140 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:36:09,140 INFO Plugin 'wsnm_desktop - VDM Framework Desktop Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:36:09,171 INFO Domains enumerated in 0.016000 seconds

DOMAIN =

NAME = "DOMAIN"

DOMAIN =

NAME = "XP000"

11:36:09,171 INFO DesktopManager queue server installed

11:36:09,187 INFO The VMware View System Service is starting

11:36:09,187 INFO Plugin 'wsnm_jmsbridge - VDM Framework JMS Bridge Controller' loaded, version=4.0.0 build-210939, buildtype=release

11:36:09,187 INFO Plugin 'ws_vmx - VDM Virtualization Support Handler' loaded, version=4.0.0 build-210939, buildtype=release

11:36:09,187 INFO resume command: The machine is now resumed

11:36:09,187 INFO Plugin 'ws_perfmon - VMware View Performance Monitor and Counter Store' loaded, version=4.0.0 build-210939, buildtype=release

11:36:09,187 INFO Plugin 'wssm_usb - VDM Framework Virtual USB Remote Service' loaded, version=4.0.0 build-210939, buildtype=release

11:36:09,714 INFO Program 'wsnm_jms - VDM Framework JMS Bridge' started, version=4.0.0 build-210939, pid=220, buildtype=release

11:36:09,823 INFO [] classpath option: -Djava.class.path=C:\Program Files\VMware\VMware View\Agent\lib\;C:\Program Files\VMware\VMware View\Agent\lib
agentjms.jar;C:\Program Files\VMware\VMware View\Agent\lib
concurrent-1.3.4.jar;C:\Program Files\VMware\VMware View\Agent\lib
gnu-crypto-2.0.1-1.jar;C:\Program Files\VMware\VMware View\Agent\lib
jdom-1.0.jar;C:\Program Files\VMware\VMware View\Agent\lib
jms-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
log4j-1.2.14.jar;C:\Program Files\VMware\VMware View\Agent\lib
messagesecurity.jar;C:\Program Files\VMware\VMware View\Agent\lib
securitymanager.jar;C:\Program Files\VMware\VMware View\Agent\lib
sessionclientapi.jar;C:\Program Files\VMware\VMware View\Agent\lib
swiftmq-7.5.3.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_appender.jar;C:\Program Files\VMware\VMware View\Agent\lib
ws_properties.jar;C:\Program Files\VMware\VMware View\Agent\lib
xercesImpl-2.2.1.jar;

11:36:09,886 INFO Plugin 'ws_javaview - VDM Framework Java Diagnostics' loaded, version=4.0.0 build-210939, buildtype=release

11:36:10,417 INFO <Thread-0> Message security mode: OFF

11:36:11,011 INFO <188> Program 'pcoip_server_win32 - PCoIP Server' started, version=3,0,0,2421:soft_pcoip_rc1, pid=184, buildtype=release

11:36:11,308 INFO Session created in PENDING state: id=0, winStation=Console

11:36:31,342 INFO Program 'wssm - VDM Framework Session Manager' started, version=4.0.0 build-210939, pid=636, buildtype=release

11:36:31,581 INFO Plugin 'wssm_desktop - VDM Framework Desktop Instance Manager' loaded, version=4.0.0 build-210939, buildtype=release

11:36:31,597 INFO Session Manager started for session 0

11:36:31,628 INFO Plugin 'ws_winauth - VDM Framework Windows Authentication Support' loaded, version=4.0.0 build-210939, buildtype=release

11:36:31,931 INFO Session Manager logged in, sessionId=0, userDomainName=DOMAIN\USERNAME

11:36:31,978 INFO View Composer customization is not needed

11:36:31,978 INFO View Composer user login initialization state -1 (in 0 seconds)

11:36:31,978 INFO Session CONNECTED non-portal user: id=0, user DOMAIN\USERNAME, client=(null)

Gunnar Berger http://www.gunnarberger.com http://www.endusercomputing.com
0 Kudos
gunnarb
Expert
Expert

Woo hoo. You guys were both right, rewarding points now!

The problem was that I needed to open port 4001 on the server not the client. I kept looking at the client wondering what was wrong when it was the server with the firewall issue.

Thanks!

Gunnar

Gunnar Berger http://www.gunnarberger.com http://www.endusercomputing.com
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