View 4.5 Security Gateway blank

[EJCTownman]

In the View 4.5 Admin console when looking at Pool Sessions, sometimes the Security Gateway is blank for some VMs, does anyone else see this or can you tell me why? I also tried refreshing session and logging out of the console.

[idle-jam]

you mean logging thru the security gateway gives you blank console randomly?

[EJCTownman]

Yes

[kgsivan]

Do you see this for both PCoIP and RDP sessions, Also do you see this issue when launching desktop directly through connection server ?

If it is only for PCoIP then ensure there is no UDP traffic filtering rule in your network is not is impacting

Following KBs might be helpful for you:

http://kb.vmware.com/kb/1016753

http://kb.vmware.com/kb/1028332

Consider the NLB configuration too if you are facing this issue intermittently

Thanks

Siva