VMware view 4.6 agent installation on windows 7 issue

[Dar88]

When I try to install view  agent  4.6 on windows 7 64bit  it stop during  installation  ,

I discover if I disable the thin print the installation will get complete   but then I don’t have any  Thin print support  on my template .

I  think during  the  installation of thin print windows OS  is asking to I approve the driver but I don’t see the message box ,does anyone know how I can pay pass this issue ?

Thank you

Dar

[eeg3]

Is this an upgrade? We've found it best to uninstall then reinstall the agent, if so.

[idle-jam]

same as above, uninstall, and installation of new agent works best for my end too.

[Dar88]

yes it was upgrade at beginning ,but I remove it and  try to reinstall it almost 10+ times  with the same result, every time  with different option  like run as Admin ,use command line ,extract and run MSI file ,remove the os from domain ,update tools and reinstall it.

as I say the only thing it work to uncheck thin print. I think windows is asking to  install printer driver  but message box  is hid somehow .

I remember someone had the same issue long time ago when windows 7 came out and they were suggesting to run agent with some option  but I can’t find the article anymore.

Do you know how I can install thin print manually !maybe I can do that

[npeter]

I would suggest to look at installation logs to see if any issues reported.

You can find them (vminst.log and vmmsi.log) in %temp% dir of logged in user.

-noble

[Dar88]

Thanks npeter,I think we are gathing some where

I don't see  vmmsi.log but i see vminst.log and last line is

((Attempting to launch "printui.exe /ia /f "C:\Program Files\Common Files\VMware\Drivers\Virtual Printer\TPOG3\OEMPRINT.INF" /r "TPVM:" /m "TP Output Gateway" /Y /K /h3"))

I try to run the command  manually it give me "the arguments are invalid " message

[npeter]

Hi,

That line indicates view is trying to install thinprint drivers.

Do you have correct vmware tools installed in this vm?

Also look windows events for any issue reported

-noble

[senk]

Hi

You can stop the TPAutoConnect.exe on the guest and thren try the installation of the agentt.Below is how you stop the TPAutoConnect.exe

On the View Desktop Lauch the command prompt

C:\Program Files\Vmware\View\TPAutoConnect.exe -d

After installation you can start the TPAutoConnect.exe

C:\Program Files\Vmware\View\TPAutoConnect.exe -v -i vc

Hope this might solve the conflicts with ThinPrint during the agent Installation..

Thanks

Sendhil kumar

[Dar88]

no didn't help

actually the image I’m working on I remove the Agent and tools completely ,install the tools and trying the agent which I have problem

one more thing " TPAutoConnect.exe " is "C:\Program Files\Vmware\tools" not in view folder ,is my installation different then yours ?