VMware View 5.0 - The connection to the remote computer ended.

[KennyOnga]

Hi guys, I am running VMware View 5.0 on VSphere5 and using HP T5570e thin clients.. What happens is the user establishes a session successfully (logs onto the view agent) but as soon as the windows desktop logs on, they constantly get this error "The connection to the remote computer ended."

Attached is a log file. Any help will be much appreciated.

[mittim12]

Have you checked to see if RDP works?    What about your verifying that the correct firewall ports are open for PCOIP.    In the logs there was an error message about refusing the connection.

07/03/2012, 09:25:29.616> LVL:1 RC:-500      MGMT_SCHAN :scnet_client_open: tera_sock_connect failed to connect to desktop!
07/03/2012, 09:25:29.616> LVL:1 RC:-500      MGMT_SCHAN :scnet_client_open: tera_sock_connect returned error 10061 - Connection refused!

[KennyOnga]

RDP works perfectly. As for the firewall ports, i will  have to check with the security team and advise. I'm assuming these would be the ports of interest:

Source	Destination	Port	Protocol
View Desktop	Connection Server	4001	JMS
Admin Browser	Connection Server	80	HTTP
Admin Browser	Connection Server	443	HTTPS
Client	Connection Server	4172	PCoIP (TCP and UDP)
Client	Connection Server	443	HTTPS
Connection Server	View Desktop Subnet	4172	PCoIP
Connection Server	View Desktop Subnet	3389	RDP
Connection Server	Virtual Center Server	443	HTTPS
Connection Server	Virtual Center Server	80	HTTP
Connection Server	Virtual Center Server (View Composer)	18443	HTTPS

Am i missing any other ports?

[mittim12]

Here is a KB that will list all of them, http://kb.vmware.com/kb/1027217.   Also keep in mind any firewalls inside the guest OS.