VMware Horizon doesn`t open desktop

WoronaDE · ‎08-17-2020

My system is : Catalina 10.15.6
Horizon version: 5.4.3

I have tried to open windows 10 virtual machine but i got an error:

In attachment you can find logs.
I suggest it is some error with 3d acceleration. How can i solve this issue?

Thank you.

scott28tt · ‎08-17-2020

What did your Horizon administrator say when you reported the problem to them?

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WoronaDE · ‎08-17-2020

i think this is mac os + horizon client issue, because on the Windows i can establish a connection to the desktop without any issues.

YunYiQun · ‎08-19-2020

Hi WoronaDE,

Is it always reproducible on your mac client?

Are you able to file a bug to VMware?

From mks log, there's a crash happened:

2020-08-17T11:31:38+01:00[+0.000]| main| W115: Caught signal 11 -- tid 72920 (addr 0)

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: rip 0x7fff6b2e7850 rsp 0x7ffee37ad1e0 rbp 0x7ffee37ad1e0

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: rax 0x0 rbx 0x0 rcx 0x0 rdx 0x7fff69f60448 rsi 0x10c770a8f rdi 0x0

2020-08-17T11:31:38+01:00[+0.000]| main| I125: r8 0x18 r9 0x570 r10 0x7fff88a2a8e0 r11 0x7fff3100bb10 r12 0x2 r13 0x10c7a0f42 r14 0x7ff1d45f65c0 r15 0x7ff1d45efc40

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: stack 7FFEE37AD1E0 : 0x00007ffee37ad270 0x000000010c640da9

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: stack 7FFEE37AD1F0 : 0x00007ff1d45f7380 0x00007fff8862dfe8

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: stack 7FFEE37AD200 : 0x00007fff8862e2a8 0x0000000000000004

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: stack 7FFEE37AD210 : 0x00007fff8862e068 0x0000000000000000

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: stack 7FFEE37AD220 : 0x00007ffee37ad28c 0x00007ffee37ad280

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: stack 7FFEE37AD230 : 0x00007ff1d2c1aec0 0x0044040704070044

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: stack 7FFEE37AD240 : 0x00007ff1d45865d0 0x00007ffee37ad2f0

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SIGNAL: stack 7FFEE37AD250 : 0x000000010c7b19d0 0x00007ff1d2c1a9d0

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace:

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[0] rip=000000010c56bc61

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[1] rip=000000010c503d2a

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[2] rip=00007fff6b2ea5fd

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[3] rip=000000000000000d

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[4] rip=000000010c640da9

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[5] rip=000000010c45b1dc

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[6] rip=000000010c46de33

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[7] rip=00007fff6b0f1cc9

2020-08-17T11:31:38+01:00[+0.000]| main| I125: Backtrace[8] rip=0000000000000034

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[0] rip=000000010c56bc61 in function (null) in object /Applications/VMware Horizon Client.app/Contents/Library/vmware-remotemks loaded at 0xc452000

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[1] rip=000000010c503d2a in function (null) in object /Applications/VMware Horizon Client.app/Contents/Library/vmware-remotemks loaded at 0xc452000

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[2] rip=00007fff6b2ea5fd in function _sigtramp in object /usr/lib/system/libsystem_platform.dylib loaded at 0x6b2e7000

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[3] rip=000000000000000dn

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[4] rip=000000010c640da9 in function (null) in object /Applications/VMware Horizon Client.app/Contents/Library/vmware-remotemks loaded at 0xc452000

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[5] rip=000000010c45b1dc in function (null) in object /Applications/VMware Horizon Client.app/Contents/Library/vmware-remotemks loaded at 0xc452000

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[6] rip=000000010c46de33 in function (null) in object /Applications/VMware Horizon Client.app/Contents/Library/vmware-remotemks loaded at 0xc452000

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[7] rip=00007fff6b0f1cc9 in function start in object /usr/lib/system/libdyld.dylib loaded at 0x6b0d7000

2020-08-17T11:31:38+01:00[+0.000]| main| I125: SymBacktrace[8] rip=0000000000000034n

2020-08-17T11:31:38+01:00[+0.000]| main| E105: PANIC: Unexpected signal: 11.

WoronaDE · ‎08-20-2020

Hi YunYiQun,

yes, it reproducible. I can`t login into Desktop, always the same.

I found that signal 11 is from 3d acceleration , but not sure and i don`t know how i can fix it. I didn`t find anything about video settings in VMware Horizon client..

YunYiQun · ‎08-20-2020

I asked Alan to comment offline if there's any configuration to workaround it.

YunYiQun · ‎08-21-2020

Does it work if you choose PCoIP when connecting?

If it works, could you switch back to use Blast and open Preferences window, navigate to VMware Blast tab, uncheck "Allow H.264 decoding" to try?

WoronaDE · ‎08-21-2020

i have tried both connection types and decoding (also HEVC). Still the same...

YunYiQun · ‎08-24-2020

Hi,

Could you file a PR to VMware so that we can better assist to follow up?

Thanks.

chaletboy · ‎08-27-2020

I am having the same issue as well. I'm on VMware Horizon 5.4.3 and macOS Catalina 10.15.6. When i log in, it shows a blank screen and then disconnect. I'm not able to reach the remote desktop screen. Can I check how do i file a PR or get someone to look into this? I'm new to this community.