VMware Horizon and Polycom BToE

[bauclair]

We have a customer who is using our hosted Skype for Business application with VMware Horizon 7 (7.4.0 Build 7400497) virtual desktops and Polycom VVX model IP phones.  When we attempt to pair the IP phones to Skype for Business clients on the user desktop, we find that Polycom's Better Telephony over Ethernet (BToE) application functionality does not work, effectively preventing users from controlling the IP phone via the Skype for Business client.

I have read VMware articles from 2 years ago stating that Horizon does not support BToE, was wondering if this has changed, and if yes, would appreciate some additional information.

Bill Auclair

IT Manager

AltiGen Communications

[jasonmbollinger]

This may be out of date information and I am not sure if it still works.

There is a registry key that needs to be modified

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Polycom\Polycom BToE Connector

IP_PAIRING_EN

Value = 1

This will then allow the BTOE software to connect via IP Address.