YDSL
Contributor
Contributor

VMware Horizon Help Desk - Failed to start remote assistence

Someone can help me?

This error occurs when I click on button REMOTE ASSITENCE.

I have never use this function, so, propably I need to active some funcionality on my VDI's.

Sometimes the message "Failed to retrieve session detail information" is also showed.

VmWare Horizon version: 7.4

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agalliasistju
Enthusiast
Enthusiast

Troubleshoot Desktop or Application Sessions in Horizon Help Desk Tool

Note:

The Help Desk remote assistance feature is based on Microsoft Remote Assistance. You must install Microsoft Remote Assistance and enable the Remote Assistance feature on the published desktop. Help Desk remote assistance might not start if Microsoft Remote Assistance has connection or upgrade issues. For more information, see the Microsoft Remote Assistance documentation on the Microsoft Web site.

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