VMware Horizon Client unrecoverable error: (host-#####)

[Syscomputer]

Hi, I've had two users report a similar issue within the last few days and have received logs from one of them. I am hoping to see what these logs actually mean, whether its user side (laptop) or VDI issue.

They are using Dell laptops running Windows 10 Pro.

Current VMware Horizon Client software should be 8.3.0

[FelixYan]

Hi Syscomputer,

Please help to check:

• From Client UI settings dialog, whether you have enabled "Allow H.264 Decoding" in "Configure VMware Blast"?
• Whether the crash issue only happens on Blast Connection? How about PCoIP Connection?

Call stack:

2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[00] frame 0x36708fe8d8 IP 0x7ff9f7bc99f3 params 0x36708fe9d1 0x14a2a1bddd0 0x10100000002 0xaa03fffffffe [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd11dxva64.dll base 0x00007ff9f7aa0000 0x0001:0x00000000001289f3] MOS_GetMemNinjaCounterGfx
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[01] frame 0x36708fea60 IP 0x7ff9f7b517a5 params 0x2 0x7ffa5333b3c7 0x14a150f0000 0x1 [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd11dxva64.dll base 0x00007ff9f7aa0000 0x0001:0x00000000000b07a5] MOS_GetMemNinjaCounterGfx
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[02] frame 0x36708feac0 IP 0x7ff9f7af0525 params 0 0x14a17154be0 0x14a2a1bddd0 0 [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd11dxva64.dll base 0x00007ff9f7aa0000 0x0001:0x000000000004f525] MosUtilities::MosGetMemNinjaCounterGfx
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[03] frame 0x36708feb10 IP 0x7ff9f7ae12d1 params 0x14a17154bf0 0xfffffffe 0x14a2a1b0ba0 0x14a2a1b0ba0 [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd11dxva64.dll base 0x00007ff9f7aa0000 0x0001:0x00000000000402d1] OpenDxva11
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[04] frame 0x36708feb18 IP 0x7ffa41b45605 params 0xfffffffe 0x14a2a1b0ba0 0x14a2a1b0ba0 0x14a00000000 [C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd10iumd64.dll base 0x00007ffa410d0000 0x0001:0x0000000000a74605] <C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4d2d59514f6d1c37\igd10iumd64.dll>+0xa75605
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[05] frame 0x36708feb20 IP 0x14a17154bf0 params 0x14a2a1b0ba0 0x14a2a1b0ba0 0x14a00000000 0x7ffa00000002 [no module data] ???
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[06] frame 0x36708feb28 IP 0xfffffffe params 0x14a2a1b0ba0 0x14a00000000 0x7ffa00000002 0xfffffffe [no module data] ???
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[07] frame 0x36708feb30 IP 0x14a2a1b0ba0 params 0x14a00000000 0x7ffa00000002 0xfffffffe 0x14a171a7370 [no module data] ???
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[08] frame 0x36708feb38 IP 0x14a2a1b0ba0 params 0x7ffa00000002 0xfffffffe 0x14a171a7370 0x14a171a7370 [no module data] ???
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[09] frame 0x36708feb40 IP 0x14a00000000 params 0xfffffffe 0x14a171a7370 0x14a171a7370 0 [no module data] ???
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[10] frame 0x36708feb48 IP 0x7ffa00000002 params 0x14a171a7370 0x14a171a7370 0 0 [no module data] ???
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[11] frame 0x36708feb50 IP 0xfffffffe params 0x14a171a7370 0 0 0 [no module data] ???
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[12] frame 0x36708feb58 IP 0x14a171a7370 params 0 0 0 0 [no module data] ???
2022-04-13T18:24:00.824Z In(05) host-12768 backtrace[13] frame 0x36708feb60 IP 0x14a171a7370 params 0 0 0 0x7ffa41321470 [no module data] ???

[Syscomputer]

Hi Felix,

Thanks for your reply.

• From Client UI settings dialog, whether you have enabled "Allow H.264 Decoding" in "Configure VMware Blast"?

Yes, the users have "Allow H.264 Decoding" enabled.

• Whether the crash issue only happens on Blast Connection? How about PCoIP Connection?

No, the user does not get this error through PCoIP.