I also get the installation failed, no matter what options I select. We tried to push an update to our campus users and the installation failed, leaving their Horizon Clients in an impacted state where it could not be used.
For me, it still does not install and rolls back when I just try to run the x64 version of Horizon Client 5.3.0. I have not had this problem with previous versions, only with this one.
In my case the issue was because the client installer (Ver 5.3) needed to add an entry to the HOSTS file and did not have permissions to do so. The desktop was running windows 10 1909 .
CustomAction VM_AddViewLocalHostEntryToHostsFile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
After investigating further I found that our AV software (Webroot) was blocking applications from editing the HOSTS file. disabling the setting while the install runs FIXED the issue.
In my case only disabling "Lock HOSTS file" in my FireWall which is ZoneAlarm helps . For anyone with ZoneAlarm disabling the FireWall and even Exit will not help. only changing this setting helped. Zone Alarm setting
for me - the tip that worked was I installed the latest VisualC++ runtime library and it installed! I tried disabling all security - editing hosts file - admin rights... all the other tips - this worked for me!
EDIT: Another time it was the hosts file that was the fix, and I suspect for us that may be a more common fix. I overlooked that suggestion for a while but caught it today. It worked like a champ when nothing else did.
I have tried all the suggestions below and nothing has worked. I can't install any version of VMWare Horizon Client on Windows 10 x64. I can't find any port information in the registry. I have disabled the antivirus and installed the latest VisualC++. Nothing works, it still fails. Below is the log file from the latest try. Any other suggestions would be greatly appreciated.
2021-11-27T11:27:32.793-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMStopUSBArbSvc(): Stopping USB arbitrator service 2021-11-27T11:27:32.793-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_QueryServiceRunningStatus: Attempting to query service: VMUSBArbService 2021-11-27T11:27:32.793-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_QueryServiceRunningStatus: service status: SERVICE_STOPPED cp=0x00000000 2021-11-27T11:27:32.793-07:00| USBDeviceInstUtil-build-17951390| I0: VMUSBArbService service not running 2021-11-27T11:27:44.885-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMPrepDeviceInstall(): Preparing for device driver installation 2021-11-27T11:27:44.885-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\DriverCache\ 2021-11-27T11:27:44.885-07:00| USBDeviceInstUtil-build-17951390| I0: Installing using drivers in: C:\Program Files (x86)\Common Files\VMware\USB\DriverCache\ 2021-11-27T11:27:44.931-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMInstallUSB() 2021-11-27T11:27:44.931-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\;2;Win8 2021-11-27T11:27:44.931-07:00| USBDeviceInstUtil-build-17951390| I0: Installing USB drivers from: "Win8" 2021-11-27T11:27:44.947-07:00| USBDeviceInstUtil-build-17951390| I0: Loading vnetlib from "C:\Program Files (x86)\Common Files\VMware\USB\vnetlib64.dll" [1c220000] 2021-11-27T11:27:57.950-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem0.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem1.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem10.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem11.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem12.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem13.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem14.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem15.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem16.inf' 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem17.inf' 2021-11-27T11:27:58.091-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.091-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem18.inf' 2021-11-27T11:27:58.091-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.091-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem19.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem2.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem20.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem21.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem22.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem23.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem24.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem25.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem26.inf' 2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem27.inf' 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem28.inf' 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem29.inf' 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem3.inf' 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem30.inf' 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem31.inf' 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem32.inf' 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem33.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem34.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem35.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem36.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem37.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem38.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem39.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem4.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem5.inf' 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem6.inf' 2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem7.inf' 2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem8.inf' 2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem9.inf' 2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.653-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem0.inf' 2021-11-27T11:27:58.653-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.653-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem1.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem10.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem11.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem12.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem13.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem14.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem15.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem16.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem17.inf' 2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem18.inf' 2021-11-27T11:27:58.685-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:27:58.685-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem19.inf' 2021-11-27T11:27:58.685-07:00| inst-build-17951390| I1: FindInfFiles: deleting inf: 'oem19.inf' 2021-11-27T11:28:00.662-07:00| inst-build-17951390| I2: Inst_DeleteInfA: deleted inf using system call 2021-11-27T11:28:00.662-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem2.inf' 2021-11-27T11:28:00.662-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.662-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem20.inf' 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem21.inf' 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem22.inf' 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem23.inf' 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem24.inf' 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem25.inf' 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem26.inf' 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem27.inf' 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem28.inf' 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem29.inf' 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem3.inf' 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem30.inf' 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem31.inf' 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem32.inf' 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem33.inf' 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem34.inf' 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem35.inf' 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem36.inf' 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem37.inf' 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem38.inf' 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem39.inf' 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem4.inf' 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem5.inf' 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem6.inf' 2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem7.inf' 2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem8.inf' 2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem9.inf' 2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping 2021-11-27T11:28:00.725-07:00| inst-build-17951390| I1: VNLUninstallService: Attempting to uninstall service: vmusb 2021-11-27T11:28:00.725-07:00| inst-build-17951390| I1: VNLUninstallService: Attempting to stop service to be uninstalled 2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: VNLStopService: Attempting to stop service: 'vmusb' [stop dependents = 0] 2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: VNLStopService: Service 'vmusb' could not be opened: ERROR_SERVICE_DOES_NOT_EXIST 2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: VNLStopService: Service 'vmusb' could not be opened: ERROR_SERVICE_DOES_NOT_EXIST 2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: VNLUninstallService: Service could not be opened: ERROR_SERVICE_DOES_NOT_EXIST 2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: DeleteKeyChildren: subkey already deleted: SYSTEM\CurrentControlSet\Services\vmusb 2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: VNLDeleteSystemFile: failed to delete 0x00000002 'C:\WINDOWS\system32\drivers\vmusb.sys' 2021-11-27T11:28:00.740-07:00| inst-build-17951390| E2: VNLDeleteSystemFile: failed #3 to delete 0x00000002 'C:\WINDOWS\SysWOW64\drivers\vmusb.sys' 2021-11-27T11:28:00.740-07:00| inst-build-17951390| I2: VNLRemoveEventLogFile: instructed to remove: 'vmusb' 'System' 2021-11-27T11:28:00.740-07:00| inst-build-17951390| E2: DeleteKeyChildren: subkey already deleted: SYSTEM\CurrentControlSet\Services\EventLog\System\vmusb 2021-11-27T11:28:00.740-07:00| inst-build-17951390| I2: GetHostOSMajorVersion: Microsoft Windows Version 6.0 (Build 6000) 2021-11-27T11:28:00.740-07:00| USBDeviceInstUtil-build-17951390| I0: INFO: reboot not required 2021-11-27T11:28:00.740-07:00| USBDeviceInstUtil-build-17951390| I0: INFO: Successfully uninstalled any VMware USB instances 2021-11-27T11:28:00.756-07:00| inst-build-17951390| I2: Util_FileExistsW: Found "C:\Program Files\Common Files\VMware\Drivers\vmusb\Win8\vmusb.inf" 2021-11-27T11:28:00.756-07:00| inst-build-17951390| I1: VNL_InstallVmusb: installing USB inf: 'C:\Program Files\Common Files\VMware\Drivers\vmusb\Win8\vmusb.inf' 2021-11-27T11:28:01.410-07:00| USBDeviceInstUtil-build-17951390| I0: INFO: Successfully installed USB inf file 2021-11-27T11:28:01.410-07:00| USBDeviceInstUtil-build-17951390| I1: Util_FreeLibrary: Freeing library: 471990272 2021-11-27T11:28:01.488-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMPrepDeviceInstall(): Preparing for device driver installation 2021-11-27T11:28:01.488-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\ 2021-11-27T11:28:01.488-07:00| USBDeviceInstUtil-build-17951390| I0: Installing using drivers in: C:\Program Files (x86)\Common Files\VMware\USB\ 2021-11-27T11:28:01.535-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMInstallHcmon(): Installing hcmon service 2021-11-27T11:28:01.535-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\;2;Win7 2021-11-27T11:28:01.535-07:00| USBDeviceInstUtil-build-17951390| I0: Installing HCMON in "C:\Program Files (x86)\Common Files\VMware\USB\" 2021-11-27T11:28:01.535-07:00| USBDeviceInstUtil-build-17951390| I0: Attempting to call function VNL_InstallHcmonInf for service hcmon with 2;Win7 in "C:\Program Files (x86)\Common Files\VMware\USB\" 2021-11-27T11:28:01.551-07:00| USBDeviceInstUtil-build-17951390| I0: Loading vnetlib from "C:\Program Files (x86)\Common Files\VMware\USB\vnetlib64.dll" [1c220000] 2021-11-27T11:28:01.551-07:00| inst-build-17951390| I1: VNLInstallLegacyInf: driverId:hcmon cmd:install hcmoninf args:2;Win7 2021-11-27T11:28:01.551-07:00| inst-build-17951390| I2: Util_FileExistsW: Found "C:\Program Files\Common Files\VMware\Drivers\hcmon\Win7\hcmon.inf" 2021-11-27T11:28:01.673-07:00| inst-build-17951390| I1: LegacyDriverManager::InstallDriver: Determining whether to install the hcmon driver 2021-11-27T11:28:01.674-07:00| inst-build-17951390| I2: LoadSupportFiles: Successfully loaded C:\Program Files (x86)\Common Files\VMware\USB\x64\DIFXAPI.dll 2021-11-27T11:28:01.675-07:00| inst-build-17951390| I2: LoadSupportFiles: Incremented refcount for module DIFXAPI.dll 2021-11-27T11:28:01.678-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: Got provider for inf: VMware, Inc. 2021-11-27T11:28:01.678-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got catalog file for inf: hcmon.cat 2021-11-27T11:28:01.679-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got class name for inf: USB 2021-11-27T11:28:01.679-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got date/version for inf: 10/14/2019,8.11.8.0 2021-11-27T11:28:01.748-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: verified inf C:\Program Files\Common Files\VMware\Drivers\hcmon\Win7\hcmon.inf signed by Microsoft 2021-11-27T11:28:01.748-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: catalog file: "C:\Program Files\Common Files\VMware\Drivers\hcmon\Win7\hcmon.cat" 2021-11-27T11:28:01.748-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer: "Microsoft Windows Hardware Compatibility Publisher" 2021-11-27T11:28:01.748-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer ver: "2:6.1" 2021-11-27T11:28:01.766-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: Got provider for inf: VMware, Inc. 2021-11-27T11:28:01.766-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got catalog file for inf: hcmon.cat 2021-11-27T11:28:01.766-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got class name for inf: USB 2021-11-27T11:28:01.766-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got date/version for inf: 03/19/2021,8.11.11.0 2021-11-27T11:28:01.797-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: verified inf C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.inf signed by Microsoft 2021-11-27T11:28:01.797-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: catalog file: "C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.cat" 2021-11-27T11:28:01.797-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer: "Microsoft Windows Hardware Compatibility Publisher" 2021-11-27T11:28:01.797-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer ver: "2:6.0" 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: BaseDriverManager::VerifyDriverStillPresent: Checking driver store inf C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.inf 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: Got provider for inf: VMware, Inc. 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got catalog file for inf: hcmon.cat 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got class name for inf: USB 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got date/version for inf: 03/19/2021,8.11.11.0 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: verified inf C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.inf signed by Microsoft 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: catalog file: "C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.cat" 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer: "Microsoft Windows Hardware Compatibility Publisher" 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer ver: "2:6.0" 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: BaseDriverManager::VerifyDriverStillPresent: Found match in both locations 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: BaseDriverManager::AllDevicesUsingSameDriver: Didn't find any matching devices 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: LegacyDriverManager::EvalUpdateNeeded: Determined that hcmon has not changed 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: LegacyDriverManager::EvalUpdateNeeded: Prior hcmon info: 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: DriverVersionInfo::Print: Driver version (valid) 8.11.11.0 is WHQL (ca ver 4998961) inf "C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.inf" 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: LegacyDriverManager::EvalUpdateNeeded: New hcmon info: 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: DriverVersionInfo::Print: Driver version (valid) 8.11.8.0 is WHQL (ca ver 4998961) inf "" 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: UnloadSupportFiles: Decremented refcount for module DIFXAPI.dll 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: LegacyDriverManager::InstallDriver: Same version, skipping update of hcmon driver 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: UnloadSupportFiles: Closed module handle for DIFXAPI.dll 2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: UnloadSupportFiles: Module DIFXAPI.dll wasn't unloaded 2021-11-27T11:28:01.813-07:00| USBDeviceInstUtil-build-17951390| I0: Reboot not required 2021-11-27T11:28:01.813-07:00| USBDeviceInstUtil-build-17951390| I0: Successfully called VNL_InstallHcmonInf() for service hcmon 2021-11-27T11:28:01.813-07:00| USBDeviceInstUtil-build-17951390| I1: Util_FreeLibrary: Freeing library: 471990272 2021-11-27T11:28:01.813-07:00| USBDeviceInstUtil-build-17951390| I0: Successfully installed hcmon 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMInstallUSBArbitratorService(): Registering USB Arbitrator 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\;vmware-usbarbitrator64.exe 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I0: Registering USB Arbitrator at path ""C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator64.exe"" 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I1: Inst_InstallService: Stopping any pre-existing instances of service 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I1: Inst_StopService: Attempting to stop service: 'VMUSBArbService' [stop dependents = 1] 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_StopService: service status: SERVICE_STOPPED cp=0x00000000 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I1: Inst_InstallService: installing service: VMUSBArbService 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: ModifyDependencyString: Dependencies wide char winmgmt 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| E1: Inst_InstallService: Service 'VMUSBArbService' already exists| winerror code 1073 (The specified service already exists.) 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: ModifyDependencyString: Dependencies wide char winmgmt 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_InstallService: reconfigured existing service 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_InstallService: Attempting to store service description 2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I0: Successfully registered USB Arbitrator
Moderator edit by wila: Pulled this reply from the spam queue and moved the log snippet into a spoiler. Please attach the file next time so that the thread -and log snippiet- stays readable
The disabling of "Lock HOSTS file" solved the problem for me!!!!!! I was unable to install version 8.2 (2103) on my Windows 10 desktop, and this solution fixed the problem that perplexed a bunch of IT folks. YOU ARE AMAZING.
Your tip helped me! I just opened the properties of my "hosts" file (C:\Windows\System32\drivers\etc) and found out that it is locked (Read Only). I just unchecked the Read Only and the installation went through after that.