HieloLight
Contributor
Contributor

VMware Horizon Client Install Error on Windows 10 x64

Hello,

I have a problem installing VMware horizon client 5.3 and 4.10 in my ThinkPC after i formatted my computer which has the latest update.

I cannot understand why i can't install, i'll provide the logs saved in %temp% folder.

I have tried unselecting support for Skype, HTML and Teams, changing folder directory, installing VMware 5.3 and 4.10 and didn't work.

Capture.PNG

I hope someone can help me to figure out how to fix this problem, the objective is to remotly connect to a VDI.

Best regards,

LC.

16 Replies
Alex_Romeo
Leadership
Leadership

Hi,

you tried to check the compatibility of the version (build) of Windows 10. because between the versions there are substantial differences.

ARomeo

Blog: https://www.aleadmin.it/
0 Kudos
valkyrie_odu
Contributor
Contributor

I also get the installation failed, no matter what options I select.  We tried to push an update to our campus users and the installation failed, leaving their Horizon Clients in an impacted state where it could not be used.

0 Kudos
Soe_Htoon_Oo
Contributor
Contributor

Hi HieloLight,

Can you check on this link Horizon Client 'Install Failed' | PeteNetLive whether it can be resolved?

0 Kudos
valkyrie_odu
Contributor
Contributor

For me, it still does not install and rolls back when I just try to run the x64 version of Horizon Client 5.3.0.  I have not had this problem with previous versions, only with this one.

0 Kudos
valkyrie_odu
Contributor
Contributor

I used Verbose logging for the MSI install and at the very end of the log file is this:

=== Logging stopped: 1/25/2020  17:48:06 ===

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 1708

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2205 2:  3: Error

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2205 2:  3: Error

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (c) (D8:20) [17:48:06:494]: Product: VMware Horizon Client -- Installation failed.

MSI (c) (D8:20) [17:48:06:495]: Windows Installer installed the product. Product Name: VMware Horizon Client. Product Version: 5.3.0.8987. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.

MSI (c) (D8:20) [17:48:06:496]: Grabbed execution mutex.

MSI (c) (D8:20) [17:48:06:496]: Cleaning up uninstalled install packages, if any exist

MSI (c) (D8:20) [17:48:06:497]: MainEngineThread is returning 1603

=== Verbose logging stopped: 1/25/2020  17:48:06 ===

I noticed these same error messages in previous VMWare install logs, but they mean nothing to me.  Probably only VMWare can decode them.

0 Kudos
Praveet
Contributor
Contributor

Hi,

In my case the issue was because the client installer (Ver 5.3) needed to add an entry to the HOSTS file and did not have permissions to do so. The desktop was running windows 10 1909 .

The entries below were in the install log file -

vdmInstUtil: 03/10/20 22:05:11 Entering custom action VMAddViewLocalHostEntryToHostsFile

vdmInstUtil: 03/10/20 22:05:11 --- VMAddViewLocalHostEntryToHostsFile() : Adding view-localhost entry to the 'etc\hosts' file.

vdmInstUtil: 03/10/20 22:05:11 File exists: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 03/10/20 22:05:11 Searching for '127.0.0.1 view-localhost # view localhost server' in "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 03/10/20 22:05:11 File exists: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 03/10/20 22:05:11 Pattern not found!

vdmInstUtil: 03/10/20 22:05:11 Appending text to file: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 03/10/20 22:05:11 ERROR: Failed to open file: "C:\WINDOWS\system32\Drivers\etc\hosts": 13

vdmInstUtil: 03/10/20 22:05:11 ERROR: Failed writing to file "C:\WINDOWS\system32\Drivers\etc\hosts".

vdmInstUtil: 03/10/20 22:05:11 Exiting custom action VMAddViewLocalHostEntryToHostsFile

CustomAction VM_AddViewLocalHostEntryToHostsFile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

After investigating further I found that our AV software (Webroot) was blocking applications from editing the HOSTS file. disabling the setting while the install runs FIXED the issue.

EnriquePHX1
Contributor
Contributor

I removed my host file while testing something before. Re-adding my host file fixed my issue. Thanks all

dotan_shai
Contributor
Contributor

In my case only disabling "Lock HOSTS file" in my FireWall which is ZoneAlarm helps .   
For anyone with ZoneAlarm disabling the FireWall and even Exit will not help. only changing this setting helped.
Zone Alarm setting  

I hope that can help other.

drneilpaul
Contributor
Contributor

for me - the tip that worked was I installed the latest VisualC++ runtime library and it installed! I tried disabling all security - editing hosts file - admin rights... all the other tips - this worked for me!

paganhobbit
Contributor
Contributor

Thanks for the tip, drneilpaul VisualC++ runtime worked for me too!

0 Kudos
CraigD
Enthusiast
Enthusiast

+1 for the Visual C++ runtime fix.  

EDIT: Another time it was the hosts file that was the fix, and I suspect for us that may be a more common fix.  I overlooked that suggestion for a while but caught it today.  It worked like a champ when nothing else did.

 

0 Kudos
jvanderzell
Contributor
Contributor

This solution fixed it for me. Thanks!! 

0 Kudos
enriquePulido
Contributor
Contributor

This worked for me

 

Thank you

0 Kudos
Cubewife14
Contributor
Contributor

I have tried all the suggestions below and nothing has worked.  I can't install any version of VMWare Horizon Client on Windows 10 x64.  I can't find any port information in the registry.  I have disabled the antivirus and installed the latest VisualC++.  Nothing works, it still fails.  Below is the log file from the latest try.  Any other suggestions would be greatly appreciated.

Spoiler
2021-11-27T11:27:32.793-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMStopUSBArbSvc(): Stopping USB arbitrator service
2021-11-27T11:27:32.793-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_QueryServiceRunningStatus: Attempting to query service: VMUSBArbService
2021-11-27T11:27:32.793-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_QueryServiceRunningStatus: service status: SERVICE_STOPPED cp=0x00000000
2021-11-27T11:27:32.793-07:00| USBDeviceInstUtil-build-17951390| I0: VMUSBArbService service not running
2021-11-27T11:27:44.885-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMPrepDeviceInstall(): Preparing for device driver installation
2021-11-27T11:27:44.885-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\DriverCache\
2021-11-27T11:27:44.885-07:00| USBDeviceInstUtil-build-17951390| I0: Installing using drivers in: C:\Program Files (x86)\Common Files\VMware\USB\DriverCache\
2021-11-27T11:27:44.931-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMInstallUSB()
2021-11-27T11:27:44.931-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\;2;Win8
2021-11-27T11:27:44.931-07:00| USBDeviceInstUtil-build-17951390| I0: Installing USB drivers from: "Win8"
2021-11-27T11:27:44.947-07:00| USBDeviceInstUtil-build-17951390| I0: Loading vnetlib from "C:\Program Files (x86)\Common Files\VMware\USB\vnetlib64.dll" [1c220000]
2021-11-27T11:27:57.950-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem0.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem1.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem10.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem11.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem12.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem13.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem14.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem15.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem16.inf'
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.075-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem17.inf'
2021-11-27T11:27:58.091-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.091-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem18.inf'
2021-11-27T11:27:58.091-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.091-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem19.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem2.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem20.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem21.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem22.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem23.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem24.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem25.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem26.inf'
2021-11-27T11:27:58.107-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem27.inf'
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem28.inf'
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem29.inf'
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem3.inf'
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem30.inf'
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem31.inf'
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem32.inf'
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.122-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem33.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem34.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem35.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem36.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem37.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem38.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem39.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem4.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem5.inf'
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.138-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem6.inf'
2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem7.inf'
2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem8.inf'
2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem9.inf'
2021-11-27T11:27:58.153-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.653-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem0.inf'
2021-11-27T11:27:58.653-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.653-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem1.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem10.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem11.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem12.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem13.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem14.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem15.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem16.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem17.inf'
2021-11-27T11:27:58.669-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem18.inf'
2021-11-27T11:27:58.685-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:27:58.685-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem19.inf'
2021-11-27T11:27:58.685-07:00| inst-build-17951390| I1: FindInfFiles: deleting inf: 'oem19.inf'
2021-11-27T11:28:00.662-07:00| inst-build-17951390| I2: Inst_DeleteInfA: deleted inf using system call
2021-11-27T11:28:00.662-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem2.inf'
2021-11-27T11:28:00.662-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.662-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem20.inf'
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem21.inf'
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem22.inf'
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem23.inf'
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem24.inf'
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem25.inf'
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem26.inf'
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem27.inf'
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.678-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem28.inf'
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem29.inf'
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem3.inf'
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem30.inf'
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem31.inf'
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem32.inf'
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem33.inf'
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem34.inf'
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.693-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem35.inf'
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem36.inf'
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem37.inf'
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem38.inf'
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem39.inf'
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem4.inf'
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem5.inf'
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.709-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem6.inf'
2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem7.inf'
2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem8.inf'
2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: file matched a filter: 'oem9.inf'
2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: Inst_FindInfFilesA: inf file is for a different device class, skipping
2021-11-27T11:28:00.725-07:00| inst-build-17951390| I1: VNLUninstallService: Attempting to uninstall service: vmusb
2021-11-27T11:28:00.725-07:00| inst-build-17951390| I1: VNLUninstallService: Attempting to stop service to be uninstalled
2021-11-27T11:28:00.725-07:00| inst-build-17951390| I2: VNLStopService: Attempting to stop service: 'vmusb' [stop dependents = 0]
2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: VNLStopService: Service 'vmusb' could not be opened: ERROR_SERVICE_DOES_NOT_EXIST
2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: VNLStopService: Service 'vmusb' could not be opened: ERROR_SERVICE_DOES_NOT_EXIST
2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: VNLUninstallService: Service could not be opened: ERROR_SERVICE_DOES_NOT_EXIST
2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: DeleteKeyChildren: subkey already deleted: SYSTEM\CurrentControlSet\Services\vmusb
2021-11-27T11:28:00.725-07:00| inst-build-17951390| E2: VNLDeleteSystemFile: failed to delete 0x00000002 'C:\WINDOWS\system32\drivers\vmusb.sys'
2021-11-27T11:28:00.740-07:00| inst-build-17951390| E2: VNLDeleteSystemFile: failed #3 to delete 0x00000002 'C:\WINDOWS\SysWOW64\drivers\vmusb.sys'
2021-11-27T11:28:00.740-07:00| inst-build-17951390| I2: VNLRemoveEventLogFile: instructed to remove: 'vmusb' 'System'
2021-11-27T11:28:00.740-07:00| inst-build-17951390| E2: DeleteKeyChildren: subkey already deleted: SYSTEM\CurrentControlSet\Services\EventLog\System\vmusb
2021-11-27T11:28:00.740-07:00| inst-build-17951390| I2: GetHostOSMajorVersion: Microsoft Windows Version 6.0 (Build 6000)
2021-11-27T11:28:00.740-07:00| USBDeviceInstUtil-build-17951390| I0: INFO: reboot not required
2021-11-27T11:28:00.740-07:00| USBDeviceInstUtil-build-17951390| I0: INFO: Successfully uninstalled any VMware USB instances
2021-11-27T11:28:00.756-07:00| inst-build-17951390| I2: Util_FileExistsW: Found "C:\Program Files\Common Files\VMware\Drivers\vmusb\Win8\vmusb.inf"
2021-11-27T11:28:00.756-07:00| inst-build-17951390| I1: VNL_InstallVmusb: installing USB inf: 'C:\Program Files\Common Files\VMware\Drivers\vmusb\Win8\vmusb.inf'
2021-11-27T11:28:01.410-07:00| USBDeviceInstUtil-build-17951390| I0: INFO: Successfully installed USB inf file
2021-11-27T11:28:01.410-07:00| USBDeviceInstUtil-build-17951390| I1: Util_FreeLibrary: Freeing library: 471990272
2021-11-27T11:28:01.488-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMPrepDeviceInstall(): Preparing for device driver installation
2021-11-27T11:28:01.488-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\
2021-11-27T11:28:01.488-07:00| USBDeviceInstUtil-build-17951390| I0: Installing using drivers in: C:\Program Files (x86)\Common Files\VMware\USB\
2021-11-27T11:28:01.535-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMInstallHcmon(): Installing hcmon service
2021-11-27T11:28:01.535-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\;2;Win7
2021-11-27T11:28:01.535-07:00| USBDeviceInstUtil-build-17951390| I0: Installing HCMON in "C:\Program Files (x86)\Common Files\VMware\USB\"
2021-11-27T11:28:01.535-07:00| USBDeviceInstUtil-build-17951390| I0: Attempting to call function VNL_InstallHcmonInf for service hcmon with 2;Win7 in "C:\Program Files (x86)\Common Files\VMware\USB\"
2021-11-27T11:28:01.551-07:00| USBDeviceInstUtil-build-17951390| I0: Loading vnetlib from "C:\Program Files (x86)\Common Files\VMware\USB\vnetlib64.dll" [1c220000]
2021-11-27T11:28:01.551-07:00| inst-build-17951390| I1: VNLInstallLegacyInf: driverId:hcmon cmd:install hcmoninf args:2;Win7
2021-11-27T11:28:01.551-07:00| inst-build-17951390| I2: Util_FileExistsW: Found "C:\Program Files\Common Files\VMware\Drivers\hcmon\Win7\hcmon.inf"
2021-11-27T11:28:01.673-07:00| inst-build-17951390| I1: LegacyDriverManager::InstallDriver: Determining whether to install the hcmon driver
2021-11-27T11:28:01.674-07:00| inst-build-17951390| I2: LoadSupportFiles: Successfully loaded C:\Program Files (x86)\Common Files\VMware\USB\x64\DIFXAPI.dll
2021-11-27T11:28:01.675-07:00| inst-build-17951390| I2: LoadSupportFiles: Incremented refcount for module DIFXAPI.dll
2021-11-27T11:28:01.678-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: Got provider for inf: VMware, Inc.
2021-11-27T11:28:01.678-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got catalog file for inf: hcmon.cat
2021-11-27T11:28:01.679-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got class name for inf: USB
2021-11-27T11:28:01.679-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got date/version for inf: 10/14/2019,8.11.8.0
2021-11-27T11:28:01.748-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: verified inf C:\Program Files\Common Files\VMware\Drivers\hcmon\Win7\hcmon.inf signed by Microsoft
2021-11-27T11:28:01.748-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: catalog file: "C:\Program Files\Common Files\VMware\Drivers\hcmon\Win7\hcmon.cat"
2021-11-27T11:28:01.748-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer: "Microsoft Windows Hardware Compatibility Publisher"
2021-11-27T11:28:01.748-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer ver: "2:6.1"
2021-11-27T11:28:01.766-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: Got provider for inf: VMware, Inc.
2021-11-27T11:28:01.766-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got catalog file for inf: hcmon.cat
2021-11-27T11:28:01.766-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got class name for inf: USB
2021-11-27T11:28:01.766-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got date/version for inf: 03/19/2021,8.11.11.0
2021-11-27T11:28:01.797-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: verified inf C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.inf signed by Microsoft
2021-11-27T11:28:01.797-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: catalog file: "C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.cat"
2021-11-27T11:28:01.797-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer: "Microsoft Windows Hardware Compatibility Publisher"
2021-11-27T11:28:01.797-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer ver: "2:6.0"
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: BaseDriverManager::VerifyDriverStillPresent: Checking driver store inf C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.inf
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: Got provider for inf: VMware, Inc.
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got catalog file for inf: hcmon.cat
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got class name for inf: USB
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: Got date/version for inf: 03/19/2021,8.11.11.0
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: DInfo_GetDriverInfoFromInf: verified inf C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.inf signed by Microsoft
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: catalog file: "C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.cat"
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer: "Microsoft Windows Hardware Compatibility Publisher"
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: DInfo_GetDriverInfoFromInf: digital signer ver: "2:6.0"
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: BaseDriverManager::VerifyDriverStillPresent: Found match in both locations
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: BaseDriverManager::AllDevicesUsingSameDriver: Didn't find any matching devices
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: LegacyDriverManager::EvalUpdateNeeded: Determined that hcmon has not changed
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: LegacyDriverManager::EvalUpdateNeeded: Prior hcmon info:
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: DriverVersionInfo::Print: Driver version (valid) 8.11.11.0 is WHQL (ca ver 4998961) inf "C:\WINDOWS\system32\DRVSTORE\hcmon_1E804F260BFD7A2F39698591B5E6FF49B1EB033B\hcmon.inf"
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: LegacyDriverManager::EvalUpdateNeeded: New hcmon info:
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: DriverVersionInfo::Print: Driver version (valid) 8.11.8.0 is WHQL (ca ver 4998961) inf ""
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: UnloadSupportFiles: Decremented refcount for module DIFXAPI.dll
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I1: LegacyDriverManager::InstallDriver: Same version, skipping update of hcmon driver
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: UnloadSupportFiles: Closed module handle for DIFXAPI.dll
2021-11-27T11:28:01.813-07:00| inst-build-17951390| I2: UnloadSupportFiles: Module DIFXAPI.dll wasn't unloaded
2021-11-27T11:28:01.813-07:00| USBDeviceInstUtil-build-17951390| I0: Reboot not required
2021-11-27T11:28:01.813-07:00| USBDeviceInstUtil-build-17951390| I0: Successfully called VNL_InstallHcmonInf() for service hcmon
2021-11-27T11:28:01.813-07:00| USBDeviceInstUtil-build-17951390| I1: Util_FreeLibrary: Freeing library: 471990272
2021-11-27T11:28:01.813-07:00| USBDeviceInstUtil-build-17951390| I0: Successfully installed hcmon
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I0: --- VMInstallUSBArbitratorService(): Registering USB Arbitrator
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I1: MsiUtil_GetPropertyString: Getting Property CustomActionData = C:\Program Files (x86)\Common Files\VMware\USB\;vmware-usbarbitrator64.exe
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I0: Registering USB Arbitrator at path ""C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator64.exe""
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I1: Inst_InstallService: Stopping any pre-existing instances of service
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I1: Inst_StopService: Attempting to stop service: 'VMUSBArbService' [stop dependents = 1]
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_StopService: service status: SERVICE_STOPPED cp=0x00000000
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I1: Inst_InstallService: installing service: VMUSBArbService
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: ModifyDependencyString: Dependencies wide char winmgmt
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| E1: Inst_InstallService: Service 'VMUSBArbService' already exists| winerror code 1073 (The specified service already exists.)
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: ModifyDependencyString: Dependencies wide char winmgmt
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_InstallService: reconfigured existing service
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I2: Inst_InstallService: Attempting to store service description
2021-11-27T11:28:01.891-07:00| USBDeviceInstUtil-build-17951390| I0: Successfully registered USB Arbitrator

Moderator edit by wila: Pulled this reply from the spam queue and moved the log snippet into a spoiler.
Please attach the file next time so that the thread -and log snippiet- stays readable

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elbert_kim
Contributor
Contributor

Hi dotan_shai,

The disabling of "Lock HOSTS file" solved the problem for me!!!!!! I was unable to install version 8.2 (2103) on my Windows 10 desktop, and this solution fixed the problem that perplexed a bunch of IT folks. YOU ARE AMAZING.

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Prosper88
Contributor
Contributor

Thank you very much!

Your tip helped me! I just opened the properties of my "hosts" file (C:\Windows\System32\drivers\etc) and found out that it is locked (Read Only). I just unchecked the Read Only and the installation went through after that.

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