HieloLight
Contributor
Contributor

VMware Horizon Client Install Error on Windows 10 x64

Hello,

I have a problem installing VMware horizon client 5.3 and 4.10 in my ThinkPC after i formatted my computer which has the latest update.

I cannot understand why i can't install, i'll provide the logs saved in %temp% folder.

I have tried unselecting support for Skype, HTML and Teams, changing folder directory, installing VMware 5.3 and 4.10 and didn't work.

Capture.PNG

I hope someone can help me to figure out how to fix this problem, the objective is to remotly connect to a VDI.

Best regards,

LC.

12 Replies
Alex_Romeo
Leadership
Leadership

Hi,

you tried to check the compatibility of the version (build) of Windows 10. because between the versions there are substantial differences.

ARomeo

Blog: https://www.aleadmin.it/
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valkyrie_odu
Contributor
Contributor

I also get the installation failed, no matter what options I select.  We tried to push an update to our campus users and the installation failed, leaving their Horizon Clients in an impacted state where it could not be used.

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Soe_Htoon_Oo
Contributor
Contributor

Hi HieloLight,

Can you check on this link Horizon Client 'Install Failed' | PeteNetLive whether it can be resolved?

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valkyrie_odu
Contributor
Contributor

For me, it still does not install and rolls back when I just try to run the x64 version of Horizon Client 5.3.0.  I have not had this problem with previous versions, only with this one.

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valkyrie_odu
Contributor
Contributor

I used Verbose logging for the MSI install and at the very end of the log file is this:

=== Logging stopped: 1/25/2020  17:48:06 ===

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 1708

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2205 2:  3: Error

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2205 2:  3: Error

MSI (c) (D8:20) [17:48:06:494]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (c) (D8:20) [17:48:06:494]: Product: VMware Horizon Client -- Installation failed.

MSI (c) (D8:20) [17:48:06:495]: Windows Installer installed the product. Product Name: VMware Horizon Client. Product Version: 5.3.0.8987. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.

MSI (c) (D8:20) [17:48:06:496]: Grabbed execution mutex.

MSI (c) (D8:20) [17:48:06:496]: Cleaning up uninstalled install packages, if any exist

MSI (c) (D8:20) [17:48:06:497]: MainEngineThread is returning 1603

=== Verbose logging stopped: 1/25/2020  17:48:06 ===

I noticed these same error messages in previous VMWare install logs, but they mean nothing to me.  Probably only VMWare can decode them.

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Praveet
Contributor
Contributor

Hi,

In my case the issue was because the client installer (Ver 5.3) needed to add an entry to the HOSTS file and did not have permissions to do so. The desktop was running windows 10 1909 .

The entries below were in the install log file -

vdmInstUtil: 03/10/20 22:05:11 Entering custom action VMAddViewLocalHostEntryToHostsFile

vdmInstUtil: 03/10/20 22:05:11 --- VMAddViewLocalHostEntryToHostsFile() : Adding view-localhost entry to the 'etc\hosts' file.

vdmInstUtil: 03/10/20 22:05:11 File exists: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 03/10/20 22:05:11 Searching for '127.0.0.1 view-localhost # view localhost server' in "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 03/10/20 22:05:11 File exists: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 03/10/20 22:05:11 Pattern not found!

vdmInstUtil: 03/10/20 22:05:11 Appending text to file: "C:\WINDOWS\system32\Drivers\etc\hosts"

vdmInstUtil: 03/10/20 22:05:11 ERROR: Failed to open file: "C:\WINDOWS\system32\Drivers\etc\hosts": 13

vdmInstUtil: 03/10/20 22:05:11 ERROR: Failed writing to file "C:\WINDOWS\system32\Drivers\etc\hosts".

vdmInstUtil: 03/10/20 22:05:11 Exiting custom action VMAddViewLocalHostEntryToHostsFile

CustomAction VM_AddViewLocalHostEntryToHostsFile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

After investigating further I found that our AV software (Webroot) was blocking applications from editing the HOSTS file. disabling the setting while the install runs FIXED the issue.

EnriquePHX1
Contributor
Contributor

I removed my host file while testing something before. Re-adding my host file fixed my issue. Thanks all

dotan_shai
Contributor
Contributor

In my case only disabling "Lock HOSTS file" in my FireWall which is ZoneAlarm helps .   
For anyone with ZoneAlarm disabling the FireWall and even Exit will not help. only changing this setting helped.
Zone Alarm setting  

I hope that can help other.

drneilpaul
Contributor
Contributor

for me - the tip that worked was I installed the latest VisualC++ runtime library and it installed! I tried disabling all security - editing hosts file - admin rights... all the other tips - this worked for me!

paganhobbit
Contributor
Contributor

Thanks for the tip, drneilpaul VisualC++ runtime worked for me too!

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CraigD
Enthusiast
Enthusiast

+1 for the Visual C++ runtime fix

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jvanderzell
Contributor
Contributor

This solution fixed it for me. Thanks!! 

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