VMware Horizon Community
surendra_w
Contributor
Contributor

VMware Horizon Client 5.5.1 : Install Error - Windows 10 x64

Dear All,

I have a problem installing VMware horizon client 5.5.1 in my New Laptop.
I tried few options like unselecting support for Skype, HTML5 and Teams, changing folder directory, didn't work.

I have attached the logs generated during installation. Can you please help me to figure out how to fix this problem, the objective is to remotely connect to a VDI.

surendra_w_0-1614050090887.png

MSI (s) (3C:D8) [10:52:35:527]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1904
CustomAction +vmwHorizonClientController64.dll returned actual error code -2147024770 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (3C:D8) [10:52:35:527]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (3C:D8) [10:52:35:527]: Product: VMware Horizon Client -- Error 1904.
Module C:\Program Files (x86)\VMware\VMware Horizon View Client\vmwHorizonClientController64.dll failed to register. HRESULT -2147024770. Contact your support personnel.
Error 1904. Module C:\Program Files (x86)\VMware\VMware Horizon View Client\vmwHorizonClientController64.dll failed to register.
HRESULT -2147024770. Contact your support personnel.



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4 Replies
surendra_w
Contributor
Contributor


Hi All,


Below steps worked for me.
Install the latest C++ VisualRuntime Library

Ensure you have disabled your AV Software, especially if you’re running WebRoot, or Symantec Endpoint Protection, (or at least ensure your AV is not stopping access to c:\windows\system32\drivers\etc\hosts
Grant ‘Full control’ to the c:\windows\system32\drivers\etc\hosts file

Thanks
Surendra

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tommybee
Contributor
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Hi.

Here is my success story.

I didn't change any options for this installation but your c++ environment.

In my control panel, I have several C++ Redistrubutable packages as following.

https://postfiles.pstatic.net/MjAyMTA1MjdfMjIy/MDAxNjIyMTA4NTMwNzgy.45RlLKTwDAeTfyvl9pSXhMXonWrFMWQh...

The version of the package is 14.24.28127 as you can see.

I deleted all packages as possible as you can then restart your computer.

All installation process properly done after re-installation file.

I think the problem is previous Microsoft Visual Studio C++ 2015-2019 Redistrubutable package installed in my system though.

https://postfiles.pstatic.net/MjAyMTA1MjdfMTEg/MDAxNjIyMTA4NTQzODky.AN752_CT-u0boD5xorMj_yUaOKZfFHqI... 

You can see the changed version 14.24.28127 to 14.24.29016 from upper image.

 

 

 

 

 

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tommybee
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I have the same problem with you.

I found that the error is the registration of the vmwHorizonClientController64.dll file failed from the vmware installation logs.

Previous "Microsoft Visual Studio C++ 2015-2019 Redistrubutable" package installed in my system was the problem.

So I remove that packages, restart system and re-install the horizon client without any error.

The version of the package changed from 14.24.28127 to 14.24.29016 after installation.

The name of installation file is VMware-Horizon-Client-5.5.1-17575367.exe in which contains the Redistrubutable package itself.

 

https://blogfiles.pstatic.net/MjAyMTA1MjdfMTEg/MDAxNjIyMTA4NTQzODky.AN752_CT-u0boD5xorMj_yUaOKZfFHqI...

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tommybee
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I have the same problem with you.

My problem was vmwHorizonClientController64.dll registration failed from the installation logs.
Actual issue I found was previous Microsoft Visual Studio C++ 2015-2019 Redistrubutable package installed in my system.(before_remove.png)

So I remove that packages, restart system and re-install the horizon client without any error.

The version of the package changed from 14.24.28127 to 14.24.29016 after installation in which was part of the install file itself.

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