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iamtanzie
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VMware Horizon Client 4.9

Hi,

Just wondering,  is it possible to provide a reset/restart option for users with floating/dedicated desktops who are unable to connect to the connection server or who are unable to connect to the view

desktop?

VMware client.jpg

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JaeseongLee
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Hi,

This option is configured by administrator, which users can restart/reset their own VDI VM.

How do I resolve "logging off a previous session" errors in the Virtual Desktop Environment? - Find ...

Virtual Machine Won't Connect – Service Desk Support Center

I just googled 10 secs and find this website.

Please check this.

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JaeseongLee
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you can configure in Horizon admin - Pool setting.

it can support horizon client 4.4 and later.

So version 4.9 also works.

check this documents.

Restart Desktops and Reset Virtual Machines

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iamtanzie
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Thank you for this information. However, based on the KB article, I believe it is something that can be done only by the administrator. Please correct me if I'm wrong.  What we actually wanted to know if it's possible to give users who are on a floating assignment desktops,  the ability to restart their own remote desktops in case they encounter issues connecting to their view desktops but have been able to successfully connect to the connection server.. looking to see if that option is available. Sometimes, users are unable to login to their desktops because of some errors and we are looking to see if it possible for them to reset/restart their own VMs . This will help deflect and or reduce calls to the helpdesk if that option is available Tried to research on this however I have not been able to see some answers if it's indeed possible.

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JaeseongLee
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Hi,

This option is configured by administrator, which users can restart/reset their own VDI VM.

How do I resolve "logging off a previous session" errors in the Virtual Desktop Environment? - Find ...

Virtual Machine Won't Connect – Service Desk Support Center

I just googled 10 secs and find this website.

Please check this.

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Suman1209
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Hi

here is the Vmware Doc on your query

Restart Desktops and Reset Virtual Machines in Horizon Console

You can perform a restart operation on a virtual desktop, which performs a graceful operating system restart of the virtual machine. You can perform a reset operation on a virtual machine without the graceful operating system restart, which performs a hard power-off and power-on of the virtual machine.

Pool TypeReset Functionality

(Pools, Machines, Sessions, and Horizon Clients)

Restart Functionality

(Pools, Machines, Sessions, and Horizon Clients)

Full-clone pool (dedicated pool and floating pool without delete on logOff option enabled)Reset the VM (Power Off and Power On VM)Restart the VM (Graceful OS restart)
Instant-clone pool (floating pool)Power Off VM > Delete VM > Create new VM > Power OnGraceful OS shut down > Delete VM > Create new VM > Power On
Published desktop poolsNA (Not Supported)NA (Not Supported)
Note:The restart functionality is available for Horizon Clients 4.4 and later

If This Solved your query Pls Mark as answered !

Regards Sumanth VCP7-DTM7 , DCV , NV, VCAP7-DTM Design If you found my answers useful please consider marking them as Correct OR Helpful
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iamtanzie
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Got it, thank you! Appreciate your time and assistance.. Smiley Happy

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