VMWare View fails with windows 7 ultimate 64 bit and smart card

[rabidplatypus]

I have two PC's both are Windows 7 Ultimate 64bit machines. My laptop will connect to my work PC, but my desktop will not. It is aware of my smart card, but when I try and connect it fails saying "The View Connection Server connection failed. Smart Card or Certificate authentication is required." Any one else had a problem like this?

[Melshaw]

I too am have a few users having this issue. It works fine on Win 7 laptop but fails on Win 7 desktop. So far support has not been able to help.

[rabidplatypus]

That really is strange. You are using smart cards? I had limited success connecting by adding my certificate to certificate manager for the host name of the view server I was connecting to. I was able to connect once, but I accidentally bumped the card out of the reader while connected and now can not connect that way again. Have you tried connecting using credential manager?

[Melshaw]

We have smart cards required for all connections. We are only having this problem with WIN 7 desktops. Can't use credential manager

[grossag · Accepted solution]

See http://blogs.vmware.com/view/2010/10/troubleshooting-smart-card-authentication-using-the-windows-vie... for more information on troubleshooting this issue. Let me know if you have any questions.

[rabidplatypus]

I followed the steps describe in the blog provided by grossag. However I ended up with an error it didn't account for. After getting a list of accepted issuer and verifying my cert was issued by one of them, I got this error:

HttpSendRequest returned ERROR_INTERNET_SECURITY_CHANNEL_ERROR

It turns out that vmware shares some settings with IE. Since I don’t use IE, I just reset all of my IE settings back to there default. Here are the steps I took to fix it.

1. Open IE

2. Tools

3. Internet Options

4. Advanced

5. Reset

6. Check ‘Delete personal Settings’

7. Reset

Thanks for your help grossag.