VMWare Horizon View Error Unrecoverable

I have a user who is receiving the error below when attempting to access a VMWare Horizon server. I have attempted the below troubleshooting steps with no change:


- Had customer recreate issue and same error was encountered. 
- Repaired VMWare Horizon application. Had customer attempt again with no change. 
- Cleared AppData for application at \\nas\users\username\Application Data\VMware\VMware Horizon View Client. Recreated VMWare Horizon connection details. Had customer try again with no change. 

VMWare Horizon Client Version is: 5.3.0-15208953

OS Version: Windows 10 x64 Build 20H2




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