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pvevers
Contributor
Contributor

VMWare Horizon View Client - USB Devices Auto Connect Not Working

I have an issue with automatically connecting usb devices with the virtual PC. I am using VMWare Horizon View Client 5.3.0.1042023. The PC is an HP Compaq Elite 8300 Small Form Factor.

The correct redirection information has been added to the registry, and the USB devices work if manually selected from the Connect USB Devices drop down, or the USB device is disconnected and reconnected, but it ignores the autoconnect usb devices option if it is checked.

This works perfectly well on Dell optiplex PCs I have here. I include a portion of the log file below. Anyone know a resolution, or failing that, why it won't work.

Many Thanks

2013-08-15T15:34:25.296+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Starting...
2013-08-15T15:34:25.311+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] ViewUsbService started
2013-08-15T15:36:23.153+01:00 INFO  (0838-091C) <MessageFrameWorkShare> [vmware-view-usbd] Remote USB status reported, state: available
2013-08-15T15:36:31.363+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:36:31.373+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:36:38.993+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:36:38.993+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:36:39.283+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:36:39.283+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:36:40.013+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:36:40.013+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:36:41.073+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Claimed 'Philips SpeechMike III' device, PlugNo: 1
2013-08-15T15:36:46.933+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:36:46.943+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:36:46.943+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Device configuration, PlugNo: 1, Config Index: 0
  Config Desc:
0000  09 02 9c 00 07 01 00 80:32 09 04 00 00 00 03 00  ........2.......
0010  00 00 09 21 10 01 00 01:22 07 00 09 04 01 00 00  ...!....".......
0020  03 00 00 00 09 21 10 01:00 01 22 07 00 09 04 02  .....!....".....
0030  00 00 03 00 00 00 09 21:10 01 00 01 22 07 00 09  .......!...."...
0040  04 03 00 00 03 00 00 00:09 21 10 01 00 01 22 07  .........!....".
0050  00 09 04 04 00 01 03 00:00 00 09 21 11 01 00 01  ...........!....
0060  22 34 00 07 05 84 03 09:00 0a 09 04 05 00 01 03  "4..............
0070  00 00 00 09 21 11 01 00:01 22 2d 00 07 05 87 03  ....!...."-.....
0080  03 00 0a 09 04 06 00 01:03 00 00 00 09 21 11 01  .............!..
0090  00 01 22 1f 00 07 05 8a:03 01 00 0a              ..".........
2013-08-15T15:36:46.943+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Sending device plug-in to desktop, PlugNo: 1
  Compatible IDs:
0000  55 00 53 00 42 00 5c 00:44 00 65 00 76 00 43 00  U.S.B.\.D.e.v.C.
0010  6c 00 61 00 73 00 73 00:5f 00 30 00 30 00 26 00  l.a.s.s._.0.0.&.
0020  53 00 75 00 62 00 43 00:6c 00 61 00 73 00 73 00  S.u.b.C.l.a.s.s.
0030  5f 00 30 00 30 00 26 00:50 00 72 00 6f 00 74 00  _.0.0.&.P.r.o.t.
0040  5f 00 30 00 30 00 00 00:55 00 53 00 42 00 5c 00  _.0.0...U.S.B.\.
0050  44 00 65 00 76 00 43 00:6c 00 61 00 73 00 73 00  D.e.v.C.l.a.s.s.
0060  5f 00 30 00 30 00 26 00:53 00 75 00              _.0.0.&.S.u.

  Device ID:
0000  55 00 53 00 42 00 5c 00:56 00 69 00 64 00 5f 00  U.S.B.\.V.i.d._.
0010  30 00 39 00 31 00 31 00:26 00 50 00 69 00 64 00  0.9.1.1.&.P.i.d.
0020  5f 00 30 00 63 00 31 00:63 00 26 00 52 00 65 00  _.0.c.1.c.&.R.e.
0030  76 00 5f 00 30 00 31 00:31 00 35 00 00 00 55 00  v._.0.1.1.5...U.
0040  53 00 42 00 5c 00 56 00:69 00 64 00 5f 00 30 00  S.B.\.V.i.d._.0.
0050  39 00 31 00 31 00 26 00:50 00 69 00 64 00 5f 00  9.1.1.&.P.i.d._.
0060  30 00 63 00 31 00 63 00:00 00 00 00              0.c.1.c.....

  Instance ID:
0000  30 00 30 00 30 00 30 00:30 00 30 00 30 00 31 00  0.0.0.0.0.0.0.1.
0010  30 00 39 00 31 00 31 00:30 00 63 00 31 00 63 00  0.9.1.1.0.c.1.c.
0020  26 00 30 00 26 00 32 00:00 00                    &.0.&.2...

  Local Device ID:
0000  55 00 53 00 42 00 5c 00:56 00 69 00 64 00 5f 00  U.S.B.\.V.i.d._.
0010  30 00 39 00 31 00 31 00:26 00 50 00 69 00 64 00  0.9.1.1.&.P.i.d.
0020  5f 00 30 00 63 00 31 00:63 00 00 00              _.0.c.1.c...

  Device Desc:
0000  12 01 10 01 00 00 00 40:11 09 1c 0c 15 01 01 02  .......@........
0010  00 01                                            ..
2013-08-15T15:36:46.943+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Sent device plug-in to desktop, PlugNo:1
2013-08-15T15:36:46.953+01:00 INFO  (0838-0C20) <MessageFrameWorkShare> [vmware-view-usbd] Remote plug-in response, PlugNo: 1, RespType: Ok, Remote Version: 4
2013-08-15T15:36:51.103+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:36:51.103+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:36:51.783+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:36:51.783+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:36:54.784+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] DisconnectNotify done, PlugNo: 1
2013-08-15T15:36:54.784+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] DisconnectFinal done, PlugNo: 1
2013-08-15T15:57:49.755+01:00 INFO  (0838-09D4) <MessageFrameWorkShare> [vmware-view-usbd] Remote USB status reported, state: available
2013-08-15T15:57:55.625+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:57:55.625+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:58:01.825+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:58:01.835+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:58:04.495+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Claimed 'Philips SpeechMike III' device, PlugNo: 2
2013-08-15T15:58:09.165+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Device configuration, PlugNo: 2, Config Index: 0
  Config Desc:
0000  09 02 9c 00 07 01 00 80:32 09 04 00 00 00 03 00  ........2.......
0010  00 00 09 21 10 01 00 01:22 07 00 09 04 01 00 00  ...!....".......
0020  03 00 00 00 09 21 10 01:00 01 22 07 00 09 04 02  .....!....".....
0030  00 00 03 00 00 00 09 21:10 01 00 01 22 07 00 09  .......!...."...
0040  04 03 00 00 03 00 00 00:09 21 10 01 00 01 22 07  .........!....".
0050  00 09 04 04 00 01 03 00:00 00 09 21 11 01 00 01  ...........!....
0060  22 34 00 07 05 84 03 09:00 0a 09 04 05 00 01 03  "4..............
0070  00 00 00 09 21 11 01 00:01 22 2d 00 07 05 87 03  ....!...."-.....
0080  03 00 0a 09 04 06 00 01:03 00 00 00 09 21 11 01  .............!..
0090  00 01 22 1f 00 07 05 8a:03 01 00 0a              ..".........
2013-08-15T15:58:09.165+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Sending device plug-in to desktop, PlugNo: 2
  Compatible IDs:
0000  55 00 53 00 42 00 5c 00:44 00 65 00 76 00 43 00  U.S.B.\.D.e.v.C.
0010  6c 00 61 00 73 00 73 00:5f 00 30 00 30 00 26 00  l.a.s.s._.0.0.&.
0020  53 00 75 00 62 00 43 00:6c 00 61 00 73 00 73 00  S.u.b.C.l.a.s.s.
0030  5f 00 30 00 30 00 26 00:50 00 72 00 6f 00 74 00  _.0.0.&.P.r.o.t.
0040  5f 00 30 00 30 00 00 00:55 00 53 00 42 00 5c 00  _.0.0...U.S.B.\.
0050  44 00 65 00 76 00 43 00:6c 00 61 00 73 00 73 00  D.e.v.C.l.a.s.s.
0060  5f 00 30 00 30 00 26 00:53 00 75 00              _.0.0.&.S.u.

  Device ID:
0000  55 00 53 00 42 00 5c 00:56 00 69 00 64 00 5f 00  U.S.B.\.V.i.d._.
0010  30 00 39 00 31 00 31 00:26 00 50 00 69 00 64 00  0.9.1.1.&.P.i.d.
0020  5f 00 30 00 63 00 31 00:63 00 26 00 52 00 65 00  _.0.c.1.c.&.R.e.
0030  76 00 5f 00 30 00 31 00:31 00 35 00 00 00 55 00  v._.0.1.1.5...U.
0040  53 00 42 00 5c 00 56 00:69 00 64 00 5f 00 30 00  S.B.\.V.i.d._.0.
0050  39 00 31 00 31 00 26 00:50 00 69 00 64 00 5f 00  9.1.1.&.P.i.d._.
0060  30 00 63 00 31 00 63 00:00 00 00 00              0.c.1.c.....

  Instance ID:
0000  30 00 30 00 30 00 30 00:30 00 30 00 30 00 31 00  0.0.0.0.0.0.0.1.
0010  30 00 39 00 31 00 31 00:30 00 63 00 31 00 63 00  0.9.1.1.0.c.1.c.
0020  26 00 30 00 26 00 32 00:00 00                    &.0.&.2...

  Local Device ID:
0000  55 00 53 00 42 00 5c 00:56 00 69 00 64 00 5f 00  U.S.B.\.V.i.d._.
0010  30 00 39 00 31 00 31 00:26 00 50 00 69 00 64 00  0.9.1.1.&.P.i.d.
0020  5f 00 30 00 63 00 31 00:63 00 00 00              _.0.c.1.c...

  Device Desc:
0000  12 01 10 01 00 00 00 40:11 09 1c 0c 15 01 01 02  .......@........
0010  00 01                                            ..
2013-08-15T15:58:09.165+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] Sent device plug-in to desktop, PlugNo:2
2013-08-15T15:58:09.175+01:00 INFO  (0838-09D4) <MessageFrameWorkShare> [vmware-view-usbd] Remote plug-in response, PlugNo: 2, RespType: Ok, Remote Version: 4
2013-08-15T15:58:13.485+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 2413c2005 failed: Driver error.
2013-08-15T15:58:13.495+01:00 WARN  (0838-0898) <vmware-usbd> [vmware-view-usbd] USBGA: Get descriptor for 3046dc016 failed: Driver error.
2013-08-15T15:58:25.901+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] DisconnectNotify done, PlugNo: 2
2013-08-15T15:58:25.901+01:00 INFO  (0838-0898) <vmware-usbd> [vmware-view-usbd] DisconnectFinal done, PlugNo: 2

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peterbrown05
VMware Employee
VMware Employee

Hi Paul

is this the same issue as per the SR you recently raised? or is this a seperate problem?

from the logs, you list it sounds like a similar issue...

cheers

peterB

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pvevers
Contributor
Contributor

Hi Peter

It is the same issue. It had fallen down the list, so I had reworded and put up a different post.

Cheers

Paul.

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zachschi
Contributor
Contributor

Hello, did you ever find a resolution to this issue, I am seeing very similar errors on a computer that I am having other connection issues with.

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pvevers
Contributor
Contributor

This was down to desktop PCs not configured as Thin PCs that were just running the View Agent required the GPO's

"connectUSBOnInsert" and "connectionUSBOnStartup" enabled. The Thin Clients worked fine regardless.


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