Hi there,
On my personal desktop, using my personal account, VMWare Horizon Client is freezing and crashing whenever I try to connect to a new server or check for updates (including when it automatically checks for updates after 30 seconds).
Interestingly, it works fine if I try and connect to a server on a guest account, using the same PC.
I am using the latest version of VMWare Horizon Client, and please find attached my crash logs.
Please find attached my DxDiag and the crash logs.
I have removed some personal data from the log.
Many thanks,
Harry
Hi @harrytschof ,
Do you have manually configured a proxy server configuration?
Harry,
This is basic, but have you tried reinstalling it?
Downgrading to a lower version helps with various problems.
Is this on a Mac or a PC?
Sincerely,
Yury Magalif
Hi Yury,
Thanks for getting back to me! I have tried the previous version to the latest release but could perhaps go further back than that? As I say though, the application works fine in the same pc on the guest user.
I am using Windows.
Many thanks,
Harry
Hi mrkasius,
I don't believe so simply because I'm not certain how to do this?
As I say, it works fine on the guest user on the same PC.
Many thanks,
Harry
Hi @harrytschof,
The Horizon Client monitors the Internet Explorer proxy settings.
@harrytschofDid you find a solution?
I have exactly the same problem. I found similar post to yours and described it there. Long story short, in the logs we all have:
2023-10-18T20:30:02.973+02:00 EROR (01) [libcdk] : CdkUtil_GenerateDHKeyPair:3649: DH generate key failed.
2023-10-18T20:30:02.973+02:00 EROR (01) [libcdk] : CdkUtil_GenerateDHKeyPair:3658: Failed to generate DH key pair with error: error:2D073087:FIPS routines:FIPS_drbg_init:selftest failure.
2023-10-18T20:30:02.973+02:00 EROR (01) [libcdk] : CdkCryptoTaskRenewKeyParameters:271: Failed to renew the DH key pair.
2023-10-18T20:30:02.973+02:00 EROR (01) [libcdk] : CdkCryptoTask_CreateKeyParametersNode:502: Failed to renew the necessary key info.
2023-10-18T20:30:02.973+02:00 INFO (01) [libcdk] : CdkGetConfigurationTask_CreateRequest:302 Failed to create key parameters for the crypto task.
I found it 🙂
remove the windows user env variable "OPENSSL_ia32cap"
worked for me 🙂
source:
https://www.reddit.com/r/vmware/comments/10k8ve4/vmware_horizon_client_stops_responding_after/