VMware Horizon Community
Danigon
Contributor
Contributor
‎10-12-2023 04:38 AM

VMWare Horizon Client Installation

My specs are as follows. 

 

Custom-made PC. |  Motherboard: Asus ROG TR40X E-Gaming  |  CPU: AMD Thredripper 3960x  |  GPU: AORUS RTX 3080

Samsung & Sabrent SSD

My Windows version is 11, Workstation edition (Right above pro) 

I have Bitdefender as my antivirus turned on, and attempted to turn it off to no avail

 

I am trying to download the client on to my computer for my job's onboarding tomorrow but it keeps on saying installation failed. Help?

 

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fabio1975
Commander
Commander
‎10-12-2023 05:25 AM

Ciao 

you can check the installation logs in this path

C:\Users\%username%\AppData\Local\VMware\VDM\Logs\

and check if there are any errors.

 

Fabio

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If you're satisfied give me a kudos

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Danigon
Contributor
Contributor
‎10-12-2023 05:43 AM

I've attached the log here, but this is what I found by the end of the codes. Any suggestions? 

 

[90D8:B614][2023-10-12T08:04:22]e000: Error 0x80070643: Failed to install MSI package.
[90D8:B614][2023-10-12T08:04:22]e000: Error 0x80070643: Failed to execute MSI package.
[C220:C210][2023-10-12T08:04:22]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[C220:C210][2023-10-12T08:04:22]i319: Applied execute package: ViewClientx64, result: 0x80070643, restart: None
[C220:C210][2023-10-12T08:04:22]e000: Error 0x80070643: Failed to execute MSI package.

[C220:C210][2023-10-12T08:04:22]i000: Bootstrapper_ApplyComplete: Service vmwprotect was not found on computer '.'. (feature not selected or fail to install)

[C220:9BE8][2023-10-12T08:04:24]i000: CopyInstallerLogs: Renaming vminst log file to vminst_20231012080424.log
[C220:C210][2023-10-12T08:04:24]i500: Shutting down, exit code: 0x80070643
[C220:C210][2023-10-12T08:04:24]i000: DeleteRegistryKey: ERROR: invalid argument.

 

VMware_Horizon_Client_20231012080352.log
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Danigon
Contributor
Contributor
‎10-12-2023 06:38 AM

THANK YOU! I got to install it after editing the host System32 file

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BarryGrowler
Contributor
Contributor
‎10-16-2023 08:25 AM

Fabio1975's suggestion to check the installation logs is a good one. The installation logs will contain information about any errors that occurred during the installation process. You can view the installation logs by navigating to the following path:

C:\Users\%username%\AppData\Local\VMware\VDM\Logs\

Replace %username% with the name of your user account.

Once you have opened the Logs folder, look for a file called vmware-view-agent.log. This file will contain the installation logs for VMware Horizon Client.

Open the vmware-view-agent.log file in a text editor and search for the word "error". If you find any errors in the log file, you can try to troubleshoot them using the information provided in the error message.

Additionally, make sure that you have the latest version of VMware Horizon Client installed. Make sure that you are running the installer as an administrator. Try disabling your antivirus software before running the installer. Try installing VMware Horizon Client in a different directory. Try restarting your computer before running the installer.

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