You can perform a clean installation of VMware components in the correct order. Instead of installing the VMware Tools from the ESXi host, you can download the latest VMware Tools version directly from VMware Downloads and install it.
the pool size is 400 VM's and about 60 VM's will have the issue throughout the day. Our solution thus far has been to remove the VM via the horizon portal. on the ESXi side, the VM is locked up, shows tools is not running or not installed. See screen shots.