VMware Horizon Community
sfsiher
Contributor
Contributor

VDI freezing when using PCOIP

After upgrading to 5.1 some of our users VDI session freezes. The mouse still works and they can go the view ribbon at the top of the screen and disconnect. After they disconnect and log back on everything is up and running like there was no issues.

When the VDI session freezes on the task manager on the physical machine shows process ID vmware-remotemks.exe is running at 50% CPU and 250 MB ram. Once we kill that process the VDI session is disconnected and we reconnect and everything is good on the VDI again.

We have configured all VDI pools for 4 monitors and 2560X1600 resolution.

I have went through the PCOIP logs with support and there are no issue with PCOIP issues.

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tcontorno
Contributor
Contributor

We are running 5.0 and are experiencing the same issues as well. Did you ever find a solution?

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