Enthusiast
Enthusiast

Users getting an Out of Memory error while accessing an Application Pool

Users are getting an Out of Memory error while accessing an Application through Horizon Application Pool.Any ideas??

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10 Replies
Commander
Commander

Is the underlying server (I'm assuming RDSH) out of memory? I've also seen weird errors like this when anti-virus is blocking functionality.

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Enthusiast
Enthusiast

Wil need to check the RDSH server for memory contention. Will also check the Antivirus and see if its blocking

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Enthusiast
Enthusiast

The RDSH server is fine in terms of memory utilization. I checked the AV logs also nothing seems to be blocking the apps.Any ideas what to check next

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Leadership
Leadership

The RDSH server is fine in terms of memory utilization.

How did you check? What I suggest is logging in directly through the VMware console  and open task manager and look at the processes running. Then logon as a test user and watch what happens, you can check the task manager for high memory utilization and you can check to see what that test user is using. If you checked through vcenter it may not have seen all the memory in use because windows like to cache memory, so I like looking in the OS.

Also what does the out of memory message look like?

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Commander
Commander

Can you narrow down if the error is originating from the endpoint or published application?

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Enthusiast
Enthusiast

Thanks for the response. I checked for the memory utilization by logging into the hosts which were part of the application pool. What else can i check? Another thing is that the users are getting the Out of memory error and disconnections at random.

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Enthusiast
Enthusiast

The error is got while accessing a published application.

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Commander
Commander

If the servers are not low on resources I would look at the endpoint where the Horizon Client is installed.

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Enthusiast
Enthusiast

What do i need to check on Clients?

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Leadership
Leadership

I think you tried to add the error before but you didn't can you attach a picture of the error.

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