Users are logging into multiple sessions even though they are not allowed to..

[kappyninewood]

Does anyone know what would cause the SAME user to login into multiples sessions even though we don't allow multiple logins in our View environment?

[mittim12]

Is it just the one user or does it happen to multiple users?

Is it a fairly consistent problem or just seems to happen from time to time? 

[calladd]

When you say "is not allowed" I assume this to mean in the pool settings you have set the 'Allow multiple sessions per user' setting to 'No' as well? Correct?

[kappyninewood]

It happens randomly.  Not everyone is affected.

When you say "is not allowed" I assume this to mean in the pool settings you have set the 'Allow multiple sessions per user' setting to 'No' as well? Correct?  Correct.

[housec · Accepted solution]

We saw this a lot with View 4.6.1, and occasionally with View 5.1.1.

I believe the issue is because the desktop VM that is selected for the user by the Broker is busy doing something (CPU 100%) and the View Agent in the VM cannot process the request from the broker in a timely manner. I believe the Broker gives up after a few seconds of no response from the agent and then chooses another available desktop.

So if the user disconnected from their desktop and then return later, but their desktop has a process stuck in a loop and using 100% CPU, the agent has a hard time getting back to the Broker so the broker gives up and chooses another desktop.

The desktops we are using are WinXP SP3 with 1 vCPU and 2GB ram.

[jnby]

Hi!

I am also experiencing the same on my end.

Were you able to fix this issue? If yes, how did you fix it?

Thanks.