clarkIT
Contributor
Contributor

Users Login Get Black Screen Then Kick Back to Login Screen

Every day we get phone calls with some users that can not login on their PCIOP boxes.

They login, select the pool the want, get a black screen and then get kicked back to the login prompt.

I am able to get them in by resetting the virtual machines in the pool that are not being used, once they reset they can then login without an issue.

Below are the logs that are made when they try to connect.

    

SeverityTimeModuleMessage
Audit success7/25/2016 7:51Connection ServerUser CLARKNT\Tiffan has logged out
Info7/25/2016 7:51Connection ServerUser CLARKNT\Tiffan requested Pool dss, allocated machine DSS-703V
Info7/25/2016 7:51Connection ServerUser CLARKNT\Tiffan requested Pool dss
Info7/25/2016 7:51AgentThe agent running on machine DSS-703V has accepted an allocated session for user CLARKNT\tiffan@co.us
Audit success7/25/2016 7:51Connection ServerUser CLARKNT\Tiffan has logged in
Audit success7/25/2016 7:50Connection ServerUser CLARKNT\Tiffan has logged out
Info7/25/2016 7:50Connection ServerUser CLARKNT\Tiffan requested Pool dss, allocated machine DSS-703V
Info7/25/2016 7:50Connection ServerUser CLARKNT\Tiffan requested Pool dss
Info7/25/2016 7:50AgentThe agent running on machine DSS-703V has accepted an allocated session for user CLARKNT\tiffan@co.us
Audit success7/25/2016 7:50Connection ServerUser CLARKNT\Tiffan has logged in
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2 Replies
cdubz
Enthusiast
Enthusiast

What version of view are you running and are you using any vGPUs to offload anything or using std svga?

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beutlern
Enthusiast
Enthusiast

reminds me of an issue we recently had.

are all of the desktops running the same agent version?

If you try to connect with windows view client lower than 3.5.2 to a virtual desktop with view agent 6.2.1 or higher it will exactly show this issue.

this is due to vmware dropping TLS1.0 support with vmware view agent 6.2.1, which is still being used by windows view clients older than 3.5.2.

just guessing into the blue without more information 🙂

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