User Is Having an Issue with a Desktop-To Small or Too Large

[usgrcm]

Hi everyone,  a couple of our users are having some issues with desktop scalability.  When a VM is loaded either in the Horizon client or through HTTP, the user's desktop will appear but only like a quarter of the size.  In some cases, it will expand so much it is pixleated.   We have adjusted settings under the client as to set it to Fullscreen, but this had no affect.  It only seems to be affecting the users.  In some cases, another user can log on to the same system and have no issues. 

Can attempt to post more information if needed.

I figured I would post here, before opening a ticket with VMWare.

Thanks

[kvmw2130]

Hello,

Please use DPI Synchronization so it can sync the DPI size automatically on VDI sessions.

For more information please refer: Using DPI Synchronization

[kvmw2130]

If you are referring to instant clone pool here, then the resolution will be picked up by the video memory specified on the base image snapshot.

You can change the video memory to 128 MB take a new snapshot and publish the pool

Reference KB: https://kb.vmware.com/s/article/2151745

[Shreyskar · Accepted solution]

Hi usgrcm,

Set below registry in gold image and test:

Registry Hive HKEY_LOCAL_MACHINE

Registry Path    Software\Policies\VMware, Inc.\VMware VDM\Agent\Configuration

Value Name DpiSyncPerConnection

Value Type REG_DWORD

Enabled Value    1

Set the value to 1.

[usgrcm]

So this key does not exist at all:

HKLM\Software\Policies\VMware, Inc.\VMware VDM\Agent\Configuration

Should it be manually created then?

[Shreyskar]

Hi usgrcm,

Yes, you need to manually create the hive if it doesn't exists.

[usgrcm]

Thanks,  The registry key has fixed the issue.

[Shreyskar]

Hi usgrcm

Good to hear. Please mark the post answered.