swathimp
Enthusiast
Enthusiast

Unable to launch view admin console

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Am unable to launch the view administrator console from my connection server.

Error message is "webpage is not available" .

View version is 7. checked with the KB articles. Found the friendly name is vdm. Port 443 is free. Restarted the service and server several times

Can anyone help me with this?

TIA

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1 Solution

Accepted Solutions
BenFB
Virtuoso
Virtuoso

If both components are installed and the services are running I would look at the connection server logs for errors. Given your situation if this is a production environment I would be filling an SR with support. This may require a reinstall and restore.

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18 Replies
swathimp
Enthusiast
Enthusiast

The console worked for 2 months. Updated the license in esxi server and then after restart of connection server, it worked once. After that the issue occured.

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amr12
Enthusiast
Enthusiast

Is anything else on your connection server using port 443 such as IIS? Which VMware Horizon services are not running?

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BenFB
Virtuoso
Virtuoso

Do you have just one or multiple connection servers? All of the connection servers need to be started before the Horizon Administrator page will load.

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swathimp
Enthusiast
Enthusiast

No, IIS was not installed.

No other service is using port 443. Checked using command : netstat -ano

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swathimp
Enthusiast
Enthusiast

I am using only one connection server in my environment

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BenFB
Virtuoso
Virtuoso

At this point we need to look at the connection server logs to determine what is going on. Have you filled an SR?

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swathimp
Enthusiast
Enthusiast

Hi Ben, I didn't file an SR yet. The generic solutions provided as per the KB articles are checked. I am looking for any options that could solve this before filing the SR.

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BenFB
Virtuoso
Virtuoso

Have you looked at the connection server logs? Is this a new install or did it work previously?

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swathimp
Enthusiast
Enthusiast

It was working for 2 months. recently I updated the esxi license and the adcs role which was installed in connection server was removed. I checked the debug logs and found

"Attempting to connect to JMS using tunnel\VM port 4002

Direct JMS connect

could not find pae.jms properties"

Repeatedly and some more logs

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swathimp
Enthusiast
Enthusiast

After updating the ESXi licnese I was able to connect only one. I changed the AD password in composer server settings,. Form the next day onwards I was not able to connect

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BenFB
Virtuoso
Virtuoso

In Programs and Features on the Connection Server do you see the following installed?

AD LDS Instance VMwareVDMDS

VMware Horizon 7 Connection Server

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swathimp
Enthusiast
Enthusiast

Yes, Both are installed

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BenFB
Virtuoso
Virtuoso

If both components are installed and the services are running I would look at the connection server logs for errors. Given your situation if this is a production environment I would be filling an SR with support. This may require a reinstall and restore.

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swathimp
Enthusiast
Enthusiast

This is not  a production environment.

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BenFB
Virtuoso
Virtuoso

What's the hesitation to file an SR? If the environment is non-production just rebuild the servers and the Horizon environment.

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swathimp
Enthusiast
Enthusiast

No hesitation in logging a SR. I wanted to look for if  fix is available. I reinstalled the server and it is working now.

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swathimp
Enthusiast
Enthusiast

A reinstall fixed the issue

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swathimp
Enthusiast
Enthusiast

I have reinstalled the entire environment

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