Contributor
Contributor

Unable to Install VMWare Horizon Client 5.3 on Windows 7 Ultimate

I am facing issue while installing Horizon Client  - VMware-Horizon-Client-5.3.0-15208953.exe on Windows 7Ultimate.

Logs attached. Could not understand.

As per previous threads, I have tried installing by delecting 32bit and HTML5 as well. But still it did not work.

There are no previous installation on my PC

Please advise and help to resolve.

0 Kudos
1 Reply
Hot Shot
Hot Shot

Looks like issue is with USB Arbitrator service

2020-02-20T11:21:42.144+05:30| USBDeviceInstUtil-build-15197514| I0: --- VMStopUSBArbSvc(): Stopping USB arbitrator service

2020-02-20T11:21:42.144+05:30| USBDeviceInstUtil-build-15197514| I2: Inst_QueryServiceRunningStatus: Attempting to query service: VMUSBArbService

2020-02-20T11:21:42.145+05:30| USBDeviceInstUtil-build-15197514| E1: Inst_QueryServiceRunningStatus: Service could not be opened: ERROR_SERVICE_DOES_NOT_EXIST

2020-02-20T11:21:42.145+05:30| USBDeviceInstUtil-build-15197514| I0: VMUSBArbService service not running

Try right clicking on one of the USB hubs and looking at the driver details. If usbfilter.sys is listed then open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000} and delete the UpperFilter, usbfilter pair.

Reboot the machine and try the installation.

0 Kudos