USB headsets choppy sound

[acraiger]

I am trying to setup vmware view for employees to work at home.

I want the employees to able to use sip phones, which requires a microphone.

The only solution I could think of would be USB headsets with microphones.

I am connecting externally using rdp protocol.

The problem is the sound coming out of the usb headsets is extremely choppy when connecting externally from the internet.

If I go into the office where the vmware view server is, the sound is perfect.

I am connected using a network cable.

I use a wireless network from the internet, so I thought that was the problem.

I came home today, and this time plugged my computer directly into my wireless router with a network cable.

This did not make a difference, the sound coming out of the usb headset is the same, very choppy.

If anyone has any suggestions at all, I would greatly appreciate it.

Thanks,

Craig

[mittim12]

This could be caused by the bandwidth/latency of your internet connection. You also may want to look into the overhead of tunneling the USB redirection of the headset over the security server.

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[acraiger]

Good suggestion.

I turned off my security server, and routed directly to the connection server bypassing the security server from the internet.

This did not make a bit of difference with the sound coming out of the usb headset.

Sound was still horrible, and extremely choppy.

So far it looks like using voip for home user is not going to be an option in vmware view.

I just wonder if anyone has been able to get usb headsets working within vmware view over the internet.

I also tried using pcoip again from home, using a vpn connection, and this did not make a difference either.

Using pcoip from internet, it is possible to get clear sound out the computer speakers, but not out the usb headset speakers.

So then I tested the usb microphone, and it too is extremely choppy.

The only solution I can think of is to get a microphone working that is not usb, unfortinately the only solution for microphone is to use usb.

[acraiger]

I think I found a solution using a pcoip patch that you install on the vm.

This patch enables a microphone over PCOIP.

So slow usb speakers and microphones are no longer required.

There is a still a little bit of echo when using them over the internet.

This does now mean we cannot use a security server with rdp.

So we either open the ports in our firewall for pcoip, or use a vpn.

The post I found that has a link to the driver can be found here:

[mittim12]

PCOIP always connects directly to the virtual machine so in my opinion the VPN option is the better solution to continue testing with. What patch did you apply?

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