Tunnel reconnection is not permitted

[selvamvmware92]

Users are getting tunnel reconnection is not permitted error while connecting virtual through VM horizon client they are comecting virtual desktop from external(public network)

How to resolve the issue

Is there any thing checked in connection server or

UAG?

[tvalcesia]

I would encourage you to check network ports according TechZone link below:

Network Ports in VMware Horizon 7 | VMware

It seems to be a network port issue.

[selvamvmware92]

Thanks for the reply

We have checked both 443 and 8443 ports are enabled  from our end

[tvalcesia]

As you're tunnelling connection through UAG, check if you disable all gateway services on Connection Server

Configuring the Horizon Edge Service in VMware Unified Access Gateway: VMware Horizon Operational Tu...​

An check from UAG side if Edge service configuration is properly set

Configuring the Horizon Edge Service in VMware Unified Access Gateway: VMware Horizon Operational Tu...

[vBritinUSA]

If you have a load balancer in front of the UAG's make sure the session is set to be sticky/persistent i.e. once the user Authenticates (Primary Protocol) the (Secondary Protocols) goes down the same path.

A quick way to test is power down the other UAG's and see if the problems still exists. The UAG's can handle 2000 sessions so as long as you are not near this you should be fine for a test.

[Sean_Doran]

did you ever get this resolved? we're having the same issue - all ports seem correct

[Saaditani]

We are also having the same Issue only from the public internet!

I have opened a case with Citrix and nothing from their side and now with Vmware still investigating.

[svstrain]

did you receive an answer from either citrix or vmware?