Trying to fix an issue with connecting to VDI using desktop client. I have an access to VDI using web client, but can't connect using desktop.
Steps:
1. Add server
2. Login into server
3. Click "Launch" of desktop from the list
Expected:
VDI connection established, i can see my remote desktop
Actual:
Error "This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator."
Some additional info:
- can connect to this desktop (using the same credentials) from another PC with the same Horizon client application (with the same build)
- can connect to this desktop using web client
Found some errors during "Launch" in Horizon logs:
2021-09-01T21:20:23.695+03:00 EROR (01) [libcdk] : Failed to access MDM Device ID key with error code 2.
2021-09-01T21:20:23.695+03:00 EROR (01) [libcdk] : CdkClientInfo_GetMDMDeviceID:735: cannot obtain MDM device ID
2021-09-01T21:20:23.711+03:00 EROR (01) [libcdk] : CdkClientInfo_GetMachineDistinguishedName: GetComputerObjectNameW failed with code: 0x0000054b.
2021-09-01T21:20:23.712+03:00 EROR (01) [libcdk] : Failed to query length with error code 2.
2021-09-01T21:20:23.712+03:00 EROR (01) [libcdk] : Failed to query length with error code 2.
and in the end
2021-09-01T21:20:24.748+03:00 EROR (01) [libsdk] : Cdk::ErrorCallback:841: The task 'CdkGetLaunchItemConnectionTask' failed with error: This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator. (domain=54, code=30).
2021-09-01T21:20:24.748+03:00 EROR (01) [libsdk] : ServerErrorHandler::OnError:71: Handling error 'This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator.' (domain=54(CDK_BROKER_ERROR), code=30) from task CdkGetLaunchItemConnectionTask|df9d9657-252d-4266-b81a-963944ce6a84|BLAST.
2021-09-01T21:20:24.748+03:00 INFO (01) [libsdk] : Server::OnLaunchFailed:865: The launching for 'df9d9657-252d-4266-b81a-963944ce6a84' failed: This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator.
2021-09-01T21:20:24.748+03:00 EROR (01) [VMware.Horizon.Client.UI.App] LaunchFailed:556 Launch failed: This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator.
2021-09-01T21:20:24.748+03:00 INFO (01) [libcdk] : TaskCombiner: CdkGetLaunchItemConnectionTask(FAIL) removed, group task num:0, total task num:0.
2021-09-01T21:20:24.748+03:00 INFO (01) [libcdk] : TaskCombiner: SetResult for CdkGetLaunchItemConnectionTask(FAIL).
2021-09-01T21:20:24.757+03:00 INFO (01) [VMware.Horizon.Client.UI.App] : Launch entitlement from
https://vdi.[domain].com/ failed: This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator.
