ThinPrint not spooling to Client

[TimSchilbach]

Hi All,

  I have a Windows 7 x64 Linked clone with the latest View 5.3 Agent installed.  I am also using the View 2.3.0 Desktop Client in Windows 7.

  The issue is when I print a document from the VDI it shows in the print spooler as "printing".  After 2 minutes or so the document disapears and never prints. It never shows up in the print spooler on the Client desktop.

  The printer is mapping through as it should.  What should I be looking at to diagnose this issue?  Thanks in advance.

[JackMac4]

I would take a look at the Thinprint logging to see what is happening to the job. You can enable it by looking at this KB. VMware KB: Enabling ThinPrint logging in VMware View Manager

[admin]

Hi TimSchilbach，

Could you please check 'Ports' item in virtual printer properties in agent to see if TPVM port is selected or not?

And also please collect TPlogs and spool files from both client and agent sides as below,

1. using Cortado Diagnostic Utility downloaded from http://www.thinprint.com/tpdu.aspx to collect TPlogs on both client and agent

2. Pause the job during printing, copy the two files(*.shd, *.spl) from agent %systemroot%\System32\spool\PRINTERS, also copy the .spl from client.

3. collect TPPCOIPW32.dll Log:

Just create "DebugFile" (REG_SZ) and "DebugMode" (REG_DWORD) in "HKLM\SOFTWARE\ThinPrint\TPPCOIPW32".

For example:

[HKEY_LOCAL_MACHINE\SOFTWARE\ThinPrint\TPPCOIPW32]

"DebugFile"="C:\\Temp\\TPPCOIPW32.log"

"DebugMode"=dword:00000003

Restart the spooler and TPAutoConnect services.

-Victoria