Thin Client connection issue

[ercruzv]

Hi Folks,

I have a issue to solve with some new thin client (Devon IT TC2B)and I really need some help 

When I use the view client from any PC or from my Mac, everything works perfect!

But I a use my new Thin Client with the View Client embedded I have the following error:

"The secure connection to the View Server has unexpectedly disconnected.

Any ideas? If someone can help me I will really appreciate!

Thanks in advance!

Randy C.

PS: I attached a screenshoot of my thin client error.

[pcerda]

Hi,

Check out if the Thin Client is able to resolve the FQDN of View Connection Server.

Best Regards

Patricio Cerda

[ercruzv]

Hi Patricio,

In the TC network setup, the DNS is defined. And the DNS is configured to resolv the connection server IP and reverse name.

Any other ideas?

Thanks in advance!

Sent from my iPhone

[pcerda · Accepted solution]

I see 2 possibilities:

- Some network issue affecting the Thin Clients.  DNS settings, Firewall, etc.

- The View Client needs to be updated on Thin Clients.

Best Regards

Patricio Cerda

[ercruzv]

Hi Patricio,

You were right! The problem was found in the firewall.

My network Admin found some issues between networks and the TC was unable to reach the DNS (firewall policies)

Thanks a lot!

Best Regards,

Randy C.

PS: Do u speak spanish?

[pcerda]

great!!!

And yes... in fact, spanish is my native language 😃