The display protocol for this desktop is currently disabled

[shayrulah]

Hello, I have issue with 2 of the pools randomly at some point users cannot login and receive error message:

[techguy129]

Check the agent logs and event viewer logs. I would suspect that a service is crashing like Remote Desktop Services. The logs will point you in the right direction.

[shayrulah · Accepted solution]

This was known issue for VMware and I was told that will be fixed with Horizon view 7.10 update.

https://protect-us.mimecast.com/s/zDl9CgJKz9hWZMZtNdKdl?domain=kb.vmware.com

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