The connection to the remote desktop is ended

[sonikapoor1804]

Hi team,

I am using windows10 and I have got the VM Ware upgraded to it's latest version 5.4.3. Since then I am not able to connect the client network as soon as we enter the id and password , the whole window gets disconnected with the error pop-up "The connection to the remote desktop is ended"

Can anyone help me on this topic??

Thanks

Soni Kapoor

[Shreyskar]

Hi sonikapoor1804

Is this issue happening only after upgrading horizon client?

Did you also perform upgrade on actual view connection servers or view agent on gold image?

The error generally comes either due to port being blocked (depending upon the protocol used)Or display driver issue. For port issue, you can isolate the issue by first connecting to VDI using connection server URL internally and see if that works or not. If that works and issue happens only when you are coming through any load balancer or a gateway (UAG/Security server), chances are ports are being blocked. Please review below few KBs to isolate further:

VMware Knowledge Base