Testing PCoIP but not getting Teams Optimized

[NickTT]

According to this article, VMware Media Optimization for Teams should work with Blast and PCoIP. I am only getting the option in Teams while using Blast though. Is there an additional setting some place to make it work?

[kli]

Hi NickTT, please check that pcoip secure tunnel is enabled or ensure tcp port 9427 is accessible from the client.

[NickTT]

I have 9427 open from my Universal Access Gateway to my Internal Network. I don't have it open from external as it's not listed as the needed ports.

Port Protocol Source Target Description

443	TCP	Internet	Unified Access Gateway	For web traffic, Horizon Client XML - API, Horizon Tunnel, and Blast Extreme
443	UDP	Internet	Unified Access Gateway	UDP 443 is internally forwarded to UDP 9443 on UDP Tunnel Server service on Unified Access Gateway.
8443	UDP	Internet	Unified Access Gateway	Blast Extreme (optional)
8443	TCP	Internet	Unified Access Gateway	Blast Extreme (optional)
4172	TCP and UDP	Internet	Unified Access Gateway	PCoIP (optional)
443	TCP	Unified Access Gateway	Horizon Broker	Horizon Client XML-API, Blast extreme HTML access, Horizon Air Console Access (HACA)
22443	TCP and UDP	Unified Access Gateway	Desktops and RDS Hosts	Blast Extreme
4172	TCP and UDP	Unified Access Gateway	Desktops and RDS Hosts	PCoIP (optional)
32111	TCP	Unified Access Gateway	Desktops and RDS Hosts	Framework channel for USB Redirection
9427	TCP	Unified Access Gateway	Desktops and RDS Hosts	MMR and CDR

[kli]

You may have something blocking your secure channel.   

Try setting the following regKey on agent
[HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware HTML5MMR]
"sidechannelType"="pcoip"

As a side effect, the speed of pcoip side channel could be slow.  You will need to restart html5server on the agent (e.g. reboot) after setting the regkey.