According to this article, VMware Media Optimization for Teams should work with Blast and PCoIP. I am only getting the option in Teams while using Blast though. Is there an additional setting some place to make it work?
Hi NickTT, please check that pcoip secure tunnel is enabled or ensure tcp port 9427 is accessible from the client.
I have 9427 open from my Universal Access Gateway to my Internal Network. I don't have it open from external as it's not listed as the needed ports.
Port Protocol Source Target Description
|443||TCP||Internet||Unified Access Gateway||For web traffic, Horizon Client XML - API, Horizon Tunnel, and Blast Extreme|
|443||UDP||Internet||Unified Access Gateway||UDP 443 is internally forwarded to UDP 9443 on UDP Tunnel Server service on Unified Access Gateway.|
|8443||UDP||Internet||Unified Access Gateway||Blast Extreme (optional)|
|8443||TCP||Internet||Unified Access Gateway||Blast Extreme (optional)|
|4172||TCP and UDP||Internet||Unified Access Gateway||PCoIP (optional)|
|443||TCP||Unified Access Gateway||Horizon Broker||Horizon Client XML-API, Blast extreme HTML access, Horizon Air Console Access (HACA)|
|22443||TCP and UDP||Unified Access Gateway||Desktops and RDS Hosts||Blast Extreme|
|4172||TCP and UDP||Unified Access Gateway||Desktops and RDS Hosts||PCoIP (optional)|
|32111||TCP||Unified Access Gateway||Desktops and RDS Hosts||Framework channel for USB Redirection|
|9427||TCP||Unified Access Gateway||Desktops and RDS Hosts||MMR and CDR|
You may have something blocking your secure channel.
Try setting the following regKey on agent
[HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware HTML5MMR]
As a side effect, the speed of pcoip side channel could be slow. You will need to restart html5server on the agent (e.g. reboot) after setting the regkey.