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Enthusiast
Enthusiast

System time has changed

My users are experiencing a very long login time. 2+  minutes or more. We are running instant clone Horizon 7.11 with UEM and app volumes. Windows 10 1809. i have the master image optimized and all group policies removed besides the UEM policy and logins are still taking a long time. When i look at event viewer i see one specific process that seems to be taking more than a minute to apply.

"The system time has changed to 2020-02-12TT:TT:TT from 2020-02-12TT:TT:TT" both times are exactly the same but it takes over a minute before the next process to begin. during the login the users desktops remains at preparing windows for a very long time.

has anyone ran into the process before?

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2 Replies
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Enthusiast
Enthusiast

Can you take look at the logs of DEM/UEM and AppVolumes and see what is taking long. Or attach them to this post.

(DEM/UEM)     C:\Program Files (x86)\CloudVolumes\Agent\Logs\svservice.log

(AppVolumes)     \\Filesrv\DemUsers$\%username%\Logs\FlexEngine.log

Roderik de Block Blog: https://roderikdeblock.com
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Hot Shot
Hot Shot

To isolate the issue, try the below steps:

1. Remove App Volumes Agent and test the login time only with UEM/DEM installed

2. Remove UEM/DEM Agent and test the login time only with App Volumes Agent

3. Remove both the UEM and App Volumes agent from the master image and test the login time.

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