Status:Agent unreachable

[hamedforum]

i use horizon 7.11 but some Client have Status:Agent unreachable when bullied

i attached log file \c$\ProgramData\VMware\VDM\logs\log-2020-02-01.txt

how to can find problm?troubleshoot

[Soe_Htoon_Oo]

Hi

Can you try this below steps-

1. In the View Administrator console, on the left pane navigate to View Configuration > Global Settings.
2. Under Security, click Edit - Ensure that the Message security mode is set to Enabled in View admin UI.
3. Run the command from this location on a connection broker :

C:\Program Files\VMware\VMware View\Server\tools\bin

vdmadmin -A -d desktop-pool-name -m name-of-machine-in-pool -resetkey

Note : To run the above command, open Command Prompt as Admin by selecting "Run as Administrator".

4. Restart the virtual desktop on which the command was issued.

Note:  

1. For resetkey to appear in vdmadmin set the key ToolsSupportLevel to 60 by navigating to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware VDM ([HKLM\Software\VMware, Inc.\VMware VDM]ToolsSupportLevel=dword:60)

[hamedforum]

tansk but on 2 step  on connection server Message security mode:Enhanced        is enable? how to can enable ?