Hi
Can you try this below steps-
- In the View Administrator console, on the left pane navigate to View Configuration > Global Settings.
- Under Security, click Edit - Ensure that the Message security mode is set to Enabled in View admin UI.
- Run the command from this location on a connection broker :
C:\Program Files\VMware\VMware View\Server\tools\bin
vdmadmin -A -d desktop-pool-name -m name-of-machine-in-pool -resetkey
Note : To run the above command, open Command Prompt as Admin by selecting "Run as Administrator".
- Restart the virtual desktop on which the command was issued.
Note:
- For resetkey to appear in vdmadmin set the key ToolsSupportLevel to 60 by navigating to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware VDM ([HKLM\Software\VMware, Inc.\VMware VDM]ToolsSupportLevel=dword:60)