hamedforum
Contributor
Contributor

Status:Agent unreachable

i use horizon 7.11 but some Client have Status:Agent unreachable when bullied

i attached log file \c$\ProgramData\VMware\VDM\logs\log-2020-02-01.txt

how to can find problm?troubleshoot

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Soe_Htoon_Oo
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Contributor

Hi

Can you try this below steps-

  1. In the View Administrator console, on the left pane navigate to View Configuration > Global Settings.
  2. Under Security, click Edit - Ensure that the Message security mode is set to Enabled in View admin UI.
  3. Run the command from this location on a connection broker :

C:\Program Files\VMware\VMware View\Server\tools\bin


vdmadmin -A -d desktop-pool-name -m name-of-machine-in-pool -resetkey

Note : To run the above command, open Command Prompt as Admin by selecting "Run as Administrator".

  1. Restart the virtual desktop on which the command was issued.

Note:  

  1. For resetkey to appear in vdmadmin set the key ToolsSupportLevel to 60 by navigating to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware VDM ([HKLM\Software\VMware, Inc.\VMware VDM]ToolsSupportLevel=dword:60)
hamedforum
Contributor
Contributor

tansk but on 2 step  on connection server Message security mode:Enhanced        is enable? how to can enable ?

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