VMware Horizon Community
Eleazar11
Contributor
Contributor

Stable view horizon session displays a black screen for few seconds randomly

Some of our View users (View 6.2.4) complain that sometimes and only for few seconds a black screen appear on their VDI sessions. After 2, 3 seconds it come back to the expected screen and they continue to work.

Before and after, the sessions are very stable and fast. This happens randomly, not every day and also not for every user. It happens for users within the LAN as well as coming from external offices using the Security servers. It happens on Thinclients as well as on Windows Notebooks. All of them using PCoiP.

I did not find any hints to solve that issue or at least on which components this could happen.

Any ideas are highliy appreciated. Many thanks

Eli

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parmarr
VMware Employee
VMware Employee

For the black screen issue, please see the below KB's:

https://kb.vmware.com/kb/2039529 and https://kb.vmware.com/kb/1016633

If the issue still persists, Please check If the mouse pointer is to Aero scheme and if yes remove the setting, I believe this should resolve the issue

Sincerely, Rahul Parmar VMware Support Moderator
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