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Enthusiast
Enthusiast

Sporadic Black screens with W10 1709-1809 in 7.5.1 View environment

All -

We're seeing sporadic black screens in our environment since moving to Windows 10 and I was hoping to find some answers here. Black screens and Windows 10 are synonymous. A quick Google search will produce pages of hits and will have you checking user profiles, video drivers, disabling "fast startup" etc.

Our users can login with no problem and the typical login process will follow. However once startup completes the users are left with a cursor and black desktop.Task manager is accessible and we determined that manually launching explorer.exe will allow the desktop to load. All functions are restored once this is done however the issue can return again after restart. This is evident on both our floating and persistent virtual machines. It seems like something is stopping explorer.exe from launching but we have not been able to determine what that is. Also note this condition can be reproduced in vSphere via console with no client connected.

Our View environment is fairly current as:

Windows 10 1709 and 1809

PCoIP protocol

Horizon View 7.5.1

View Agent 7.5.1

View Client 4.8- 5.x

ESX 6.5 Update1 & ESX 6.5 Update3 (all ESX within a cluster are running like versions) 

Thanks in advance for your comments.

Mike

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Enthusiast
Enthusiast

Few things to take into account, i have seen a lot of reports about this.

My issues appears to be McAfee and Windows Defender battling it out. Do you happen to have both products running? try setting group policy to specifically deny Windows Defender from running.

Another problem could be users that have had their profiles generated via 1709 and then tried logging into a desktop that are 1809. i believe 1709 creates v2 profiles while 1809 generates v6?

Try having a user without a profile login to only a 1809 desktop that way they get a v6 profile and see if they experience the notorious "Black Screen"

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Hot Shot
Hot Shot

Did you install the vRealize Operations for Horizon Desktop Agent? It is part of the agent install. I believe that includes the logon monitor so metrics can be uploaded to vrealize. Try uninstalling it.

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