Session state Disconnect 'Remote Sessions"

[vcpguy]

I have a test environment of View 5.2 under "Remote Sessions"  I see few disconnected session 40 days old.I think, If a user disconnects from his session (PCoIP/RDP). The remote session should be cleared.

Right now it gives false number stating that 30 people are connected in remote session but actually only 10 are connected.

Any idea, why we see this behavior and how to fix this issue?

I can try restarting the broker service but I would like to know what others have to say about it.

Thanks

[Linjo]

What have you set the "Session Timeout" value to?

// Linjo

[vcpguy]

It is set at 600 min

[vcpguy]

I still see session which are more than 1 month old and disconnected.

[essisim]

Found this post today, as I had users complaining about not being able to logon to View last night. Turned out that there are alot of users that have been "disconnected" for several days, even weeks, and have therefore taken posession of 2-3 vm`s. Even though the timer is set to 600minutes. As I can understand, this is happening because users are not closing of their programs before they log off (I.E. Word and outlook is open when they click log off) and the session is disconnected before the users have a chance to chose to end the processes or wait...

Has anyone been able to find a solution to this?

Cheers

[essisim]

any ideas on this guys?