Screen resolution at clients x vCenter Console

[Andre_Fellipe]

Hello,

After upgrading to 7.13 the console is not more adjusting the resolution to fit the client resolution thus, causing to the client to stay at the console size bring some problems.

In old version (7.8) when I connect to console it first adjust the resolution to console screen size and after adjust again to client screen resolution, this is the behavior that I need.

Today if for example I adjust my console screen above the native teradici resolution it also make the costumer screen black.

To solve this, I have to close console and restart the session in teradici client.

I want to discuss if there is anything I can do and another approach to avoid that problem.

[chuanshengz]

Hi,

I need to know more about your issue:

(1) Do you use the teridaci host card(work station card) in your environment? You said the issue will disappear if the session is launched with teradici client.

If yes, It's mostly a compatible problem between vmware horizon version and teradici host card version. You need to review teradici release note to check if the horizon version is the one they recommended to use with their Teradici host card version and host card firmware version.

(2) Please provide your OS version, and  horizon client/horizon agent version;

(3) Did you mean the issue happen only after upgrading the horizon client version from 7.8 to 7.13, and has no changes to other software versions?(such as VMware horizon agent version, Teradici host card version).

(4) If there is no compatible problem for (1), I think it's necessary to gather horizon client, horizon agent and teradici host card logs together for further analysis. You can upload the log and submit an SR to us. The experienced service members from VMware can help you in a more efficient way.

Best Regards.