Gus25
Contributor
Contributor

Scanning not working via USB AIO Printer. Horizon View 7.4.0 HP Printer Dell Wyse 3040

Hello,

So we have been experiencing this issue with remote users connecting to vdi using the Dell 3040's clients. When they try to scan the scanning process goes up to 90% and then it errors out. Sometimes it works just fine, sometimes it scans one page and it errors out on the second page. We have enabled USB and Scanner re-direction, installed the latest printer drivers and latest firmware on the thin client. Also the users has to connect, disconnect and connect again in order for the usb devices to be recognized. Has anyone seen this happen and what was the resolution?

This is a persistent desktop

Horizon View 7.4.0

UEM 9.3

AppVolume 2.13.3.12

AIO HP M476DW

Some of the errors:

Scanner communication cannot be established.....

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