BDogg
Contributor
Contributor

Remote Control Help Desk Support

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How is Remote Control handled with my Pool of linked clones? If I want to remote control to a user's PC to help them with a problem they have, what tool/software do I use?

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jbruelasdgo
Virtuoso
Virtuoso

I believe there is a policy that allows you to enable RDP along with the client

other option would be to install a software for remote control, like VNC, PCAnywhere, Dameware, Netop, etc

Jose

Jose B Ruelas http://aservir.wordpress.com

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jbruelasdgo
Virtuoso
Virtuoso

I believe there is a policy that allows you to enable RDP along with the client

other option would be to install a software for remote control, like VNC, PCAnywhere, Dameware, Netop, etc

Jose

Jose B Ruelas http://aservir.wordpress.com

View solution in original post

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BDogg
Contributor
Contributor

I just assumed if I Dameware'd into a machine using the View Client, I'd see the lock screen as if someone was RDP'd into it. I just used Dameware to remote into the desktop of a VDI Desktop and got to the desktop of the session the user was in. Nice!

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