Reconnect to desktop results in black screen

[rwulffenstein]

We (LSCU) have a few users that connect to a Horizon desktop from a Teradici with multiple monitors and at some point in their day, they disconnect from that and attempt to reconnect to the desktop on a Teradici with a single monitor (or vice versa, single to dual).  When they attempt this reconnection they typically get a black screen and one of two things will happen:

a) kicks the user out with this error: You have been disconnected due to a configuration error (OX202)
b) load up

The pool is setup to use Blast.

Horizon version 8.0, 2012

Any suggestions on how to resolve this?

[mrkasius]

Hi @rwulffenstein ,

What version of VMware Tools is installed? There is a known issue with versions 11.2.0 - 11.2.5.

[rwulffenstein]

Hi @mrkasius,

Thank you for the response. 

I just checked and we are running version 11.2.5 on the image.  

[rwulffenstein]

HI @mrkasius ,

I read the KB that you referenced in your response above and it talks about Windows 10.  We are not running Windows 10, We are using a Windows Server 2019 OS.  Does this still pertain?

Thanks!

[mrkasius]

Hi @rwulffenstein,

Now, I can't promise anything, but it's worth a shot. You might consider connecting the Teradicis first to a small pool where VMware Tools  11.3.0 or higher is installed before a big bang to the other pool(s).