RDSH Reconnect failed

[boltun_admin]

Hi Sir

We have Server 2012 Remote Desktop Session Host server running as a VM on vSphere 6 / Horizon View 6.2.8.

RDS Farms have two RDSH Servers , bulid in a manual desktop pool.

And we add RDS Session host to windows connection broker server for shadow users RDP Session on RDS..

If user disconnect session , they will fail to reconnect desktop pool . But if user logoff session , reconnect action will success.

We change RDS Farms protocl to RDP will resolve this problem, but we need to use pcoip protocol in our environment.

[boltun_admin]

We find it was caused by Paolalto Ts-Agent。

If we stop ts-agent service then user can reconnect RDSH deskpool correctly.

But we need to use Paolalto Ts-Agent to manage user behavior . Any help is appreciated.